|# of Openings||1|
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
We currently have a great opportunity available for a Manager, Training and Quality - Customer Operations. This position is responsible for the organizational training and quality strategy for all Customer Operation team verticals and will oversee its implementation and assess its outcomes. The Training and Quality Manager will identify training and developmental needs and drive suitable training initiatives that build loyalty to Sysmex.
The Training and Quality Manager will be responsible for training of all personnel within the team including new hire training and training for personnel as they move to different positions within the team. As the trainer, the Manager will have a set program to ensure quality assurance of all transactional activities and will work directly with the managers on related issues for all QA interactions. The incumbent will also develop (or supervise the development) and manage all documentation associated within the group including training documentation, work instructions, COPs, etc. The incumbent will encourage and demonstrate team leadership, customer satisfaction, teamwork, and collaboration across groups. Candidates should possess advanced communication, training, communication (written and oral), project management, and analytical abilities. Candidates must have knowledge of commonly used concepts, practices, and procedures within training and quality and should be able to perform their duties based on instructions and pre-established guidelines. The Manager will perform a variety of complicated tasks and be able to work independently as well as in a team environment. A wide degree of creativity and latitude is required. The incumbent will act as a back up to all other line Supervisors within the team on an as needed basis.
Essential Duties and Responsibilities:
Physical Risk: No unusual exposures to risk.
Physical Demands: No unusual physical effort, strain or discomforts.
Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.