First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

The Call Center Supervisor provides supervision and training to the call center staff. First Transit hires individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

Call Center Supervisor major responsibilities:

• Ensure callers are treated with courtesy while respecting the callers' rights to privacy.
• Accurately follow and explain policy and procedures as outlined in the Operations and Procedure Manual to staff
• Correctly enter data into software system to record transportation type, pickup time, appointment times, addresses, provider assigned, etc.
• Train document trip authorization according to the Operation and Procedure Manual
• Meet or exceed established performance requirements
• Adhere to work schedule in order to handle the call volume and contractual requirements
• Respond to customer inquiries and problems providing timely and accurate information or directing inquires to Managers.
• Remain informed on new policy and procedures and other general information of interest to customers
• Interview and staff call center

Call Center Supervisor requirements:

• High School diploma or equivalent
• 5 plus years' experience in call center environment.
• Able to operate a computer and standard telephone system.
• Exercise business telephone etiquette as outlined in the Operations and Procedure Manual
• Strong communication skills

Benefits

We offer $17.50 hour and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.