Become A Dispatch Supervisor for First Transit!

*$23.75 Hourly + $1,000 Hiring Bonus*

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

First Transit is looking for Dispatch Supervisors in Denver, Colorado to provide day-to-day supervision to schedulers in the Transportation Department. Our Dispatch Supervisors works closely with the General Manager to ensure trips are distributed efficiently and in a timely manner. Ensures Dispatchers have the tools they need to perform. Monitors provider performance and handles real-time complaints. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Our Dispatch Supervisors are responsible for:

• Developing and implementing efficient routes across service area
• Ensuring that trips are being distributed to all providers and that trip volume is commensurate with performance and fleet size
• Supervising and evaluating Dispatchers
• Proactively addressing issues with transportation with regards to service
• Maintaining compliance with Company standards through direct and consistent observation
• Addressing Transportation Provider performance issues
• Supporting new providers to ensure retention
• Ensuring Transportation Coordinators have the tools needed to successfully perform duties
• Responding effectively and courteously to inquiries, special requests and/or complaints.
• Providing reporting on Key Performance Indicators
• Performing other duties and special projects as assigned
• Must be available as the operation is 24 hours / 7 days per week

To qualify as a Dispatch Supervisor, you'll need:

• A high school diploma or GED (Some college preferred)
• Prior transportation scheduling, dispatch, or routing experience preferred
• A minimum of two years supervisory experience
• The ability to communicate effectively both orally and in written form with all levels of personnel
• The ability to exercise good judgment and make decisions
• The ability to handle escalated calls in a professional manner
• To demonstrate great attention to detail
• Excellent customer service and problem-solving skills
• High-energy and be self-motivated
• Knowledge of local geography
• Subject to a drug screen

Benefits

We offer $23.75 an hour and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

• $1,000 Hiring Bonus

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.