Operations Supervisor

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

Our Operations Supervisors enjoy:

• $19.01 / hr
• Tremendous career with opportunities for advancement
• Team-oriented work environment

About the Position

The Operations Supervisor is in charge of all day-to-day field operations. This includes the field direction and guidance of all staff to maintain high levels of customer service and efficiency in a safe manner. They are responsible for driver check-in processes and assignment of work and mandatory overtime assignment if needed.

• Always demonstrates and promotes a safe team-oriented environment.
• Responsible for the check-in process of drivers including adherence fitness for duty inspection, uniform and credential check, and assignment of buses
• Coordinates bus rotation and trips by the assignment of CSR personnel and vehicles.
• Monitors crowd volume and make rotational adjustments to make sure passengers do not wait on the curb.
• Ensures that drivers follow through with established bus rotation and customer service expectations.
• Observe safety practices of personnel and take corrective action when necessary.
• Assists General Manager during training sessions and one on one meetings.
• Assist passenger with luggage when necessary
• May interact with airport officials on routine matters during your shift.
• Monitors break times for drivers and manage the process to ensure all staff gets their entitled break time.
• Assists with dispatch supervisors when the need arises including wheelchair assistance calls to the appropriate providers.
• May manage location under the overall direction of the Contract Manager.
• Ensures that the system meets airport requirements as defined by the contract.
• May participate in disciplinary actions including discharge meetings.
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• Possess a CDL A or B Operator's license with P required endorsements
• Prior supervisory experience preferred.
• Excellent customer service skills.
• Must be available to work shifts that can start at any hour (24 hours).
• Must be able to work without direct supervision and in a team-oriented environment.
• Must have excellent communication skills and conflict resolution skills
• Ability to communicate with passengers and supervisors including use of a two-way radio and PA system effectively and clearly.
• Able to work all shift hours and days assigned.

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

About First Transit

First is the largest passenger transportation company in North America, we provide passenger transport and maintenance services to municipalities, school districts, and the general public in the U.S. and Canada. Our 4.8 billion operation is headquartered in Cincinnati, OH, and employs more than 96,000 employees at 1,200 locations in 38 states and 7 Canadian provinces.

Apply today and get your career on the road with First Transit!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.