As we grow as QuidelOrtho, we are seeking a Field Application Specialist to join our team. The Field Application Specialist is the front-line resource responsible for providing technical and sales support to Immunoassay (IA), Molecular (MDx), and Triage sales within a geographic territory or list of named accounts. Responsible for driving solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention and menu expansion of current customers by teaming with Customer Experience Managers (CEMs) and Health System Executives (HSEs), as applicable.

This is a remote position covering the Alabama territory.

• Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework

• Menu Expansion: Proactively team with CEM & HSE to identify and close menu expansion opportunities

• Strategic Planning: Team with CEM & HSE to align on and execute strategic plans that prioritize, retain, and expand current IA, MDx and Triage accounts.

• Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized QuidelOrtho processes; crossed trained in IA, MDx and Triage

• Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues

• Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points;

• Cross-Team Coordination: Collaborate with CEM to retain and expand menu; teams with HSEs to execute HSE-led IDN strategy, as applicable

• Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment

• Meet overall territory revenue goal

• Meet product-specific revenue goals

• Meet instrumentation goals in-line with AOP language

• Retain current accounts and maintain existing spend levels

• Meet menu expansion goals

• Achieve or maintain implementation timelines

• Drive customer satisfaction

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to be fully vaccinated for COVID-19 and credentialed. New customer facing employees should be vaccinated for COVID-19 by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required Skills:

• Education: BS/BA or equivalent in life sciences, medical technology, related field or a combination of education and equivalent experience.

• Experience: Two (2) to five (5) years of experience (or related experience) in a technical/sales and/or training role, preferably in the medical device/diagnostic market, or a clinical laboratory setting.

• Experience in a microbiology, virology, or an immunology laboratory desired.

• Registration(s) as a medical technologist, microbiologist, or specialist virologist preferred.

• Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment

• Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement

• Communication: Advanced verbal and written communication skills

• Travel: Overnight travel of 50-75% will be required, depending up on workflow.

• Must have a valid US driver's license in good standing.

Internal Partners:

• Customer Experience Manager to strategically plan and conduct sales calls

• Health System Executive regarding any HSE-led IDN-related opportunities

• IA/MDx Area Technical Specialist to escalate complex implementations and service issues

• Commercial Operations to ensure timely and accurate forecasting and reporting, and support of enablement initiatives

• National Technical Director & Technical Excellence Manager to share and align on technical best practice, standards, and operational efficiency opportunities

The Work Environment

Typical outside sales environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must be physically able to travel up to 50%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes domestic and international travel and may include airplane, train, automobile, and overnights. On a typical workday, 30% of time coaching and developing direct reports, 50% of the time on working on marketing plans, promotions, product lifecycle support, trade show planning to drive menu execution, 20% engaging with Service and sales on Scheduling and Key projects, 10% doing paperwork, or on phone. Must be able to work evenings and weekends, as required, to participate in trade shows, regional, and national meetings. Must be able to lift up to 30 lbs.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $53,600 to $98,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at

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