User Liaison & Programmer
Wheeling, IL 
Posted 6 days ago
Job Description
User Liaison & Programmer
ID 2023-1086 Job Locations Online Category Information Systems/IT Position Type Staff (Full-Time)

Who We Are:

National Louis is a 130+ year old university that has been grounded in the values of innovation, access, and excellence from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student focused community that is committed to continuous improvement and asks how do we become more "student ready" so that we may better serve our students. We believe that through education we are able to empower change and build healthy communities. Our community works hard in the service of students and supports one another like a family.

What We Offer:

At National Louis University we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

The User Liaison and Programmer consults with end users to understand their business processes and to become more efficient and effective utilizing the Banner ERP system. They will possess a strong functional knowledge in one of the areas of higher education - Student Services or Financial Aid operations utilizing Banner ERP and Administrative Systems. They provide creative technical input to help develop technical solutions to customer problems and provide quality end-user consultation and support.


Essential Responsibilities:

    Supports functional areas (i.e. Finance, Student) and work with end users to understand their business processes and help end users become more efficient and effective utilizing the ERP system. Provides customer service and technical assistance by responding to inquiries regarding errors, problems, or questions with programs.
  • Obtains requirements about business process flow, application intent, functions, features, data input, and output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems. Works with client to develop functional conversion requirements and data mapping specifications. Prepares documents related to requirements and specifications for conversion, reporting, interfaces and custom applications.
  • Apply design and programming skills across all application tiers to develop and test application, changes, interfaces, reports and scripts. May convert designs and specifications into computer code and manage project efforts. May compile code into programs and corrects errors detected in compile process. Analyze code to find causes of errors and revises programs. Creates test transactions and runs tests to find errors and confirm program meets specifications. Works closely with project management and technical teams to support successful deployments.
  • Troubleshoots errors and issues encountered by end users and provides resolution to solve issue to client's satisfaction. Analyzes code to find causes of errors and revises programs as required to meet industry best practice solutions.
  • Other duties and special projects as assigned.

Qualifications, Skills and Competencies:

  • Bachelor's degree in Programming or related field.
  • 3-5 years of relevant experience required.

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

Special Instructions Summary
Please Include the following along with your application:
- Resume (Required)
- Cover Letter (Required)
NLU Employees please also submit an Internal Posting Form


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3 to 5 years
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