Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses - Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment - possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more...

Job Description

As a Senior Product Manager, you'll be working directly with the Patient Experience team, with a particular focus on member engagement and services. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing user experiences.

Duties & Responsibilities:

• Gain a deep understanding of the market, competitive landscape, and client experiences.
• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
• Generate product buy-in with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product.
• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
• Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
• Drive product launches by working closely with marketing, educational services, talent development, and other key stakeholders.
• Work closely with ...
  • Executives and leadership to gain a stronger understanding of the business needs and priorities.
  • Clients to solicit feedback on products and services, and to better understand their problems and pain points.
  • The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
  • The engineering team to ensure the product is brought to market according to business requirements and client expectations.
  • The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
  • The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
• May require occasional travel a few times a year.

Qualifications

• 5+ years of SaaS product management experience, preferably within healthcare
• Experience with practice management systems or EHR software, especially Epic, is a very strong plus
• Self-starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically
• Have a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business
• Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions
• Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc.
• Experience with customer/client management, and managing the tension between customers' wants and needs
• Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle
• Excellent strategic thinking, analytical and critical thinking skills
• Superior project management, time management, and organizational skills, and the ability to quickly adapt to multiple priorities
• Outstanding written and verbal communication skills

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $101,00 to $145,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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