At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Brown Brothers Harriman is currently recruiting a Client Service Team Leader to join our Alternative Investments Group. In this role you will direct the client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the oversight of the fund accounting, administration and custody disciplines and the applicable product offering for assigned client relationships. S/he manages day to day aspects of client relationships and performs oversight of core product functions as required to support high client satisfaction. S/he will be responsible for managing client service supervisors and will deputize for the Client Service Manager, in their absence.

If you are looking to push your career to the next level, introduce yourself by submitting your resume.

Some of your key responsibilities include:

Client Service

• Interpret, review and revise guidelines and policies to enhance team effectiveness.

• Provide filtering and escalation for client requests; Serve as an escalation point for client service issues and deliverables.

• Work closely with Client Service Managers to stay abreast of client goals and identify opportunities to expand client relationships.

• Establish appropriate contacts within client organizations and internal departments.

• Build overall credibility and foster trust with clients.

• Lead and assist in implementing the coordination of new business and product implementations and conversions.

Industry Knowledge

• Maintain deep subject matter expertise in one of the core functions of service delivery - i.e., fund accounting or custody - and an in-depth working knowledge of the other and in-depth working knowledge of all other relevant service offerings (e.g., transfer agency, domiciliation and corporate secretarial, expense management etc.).

1) Fund accounting

• Knowledge of and practical experience with general ledger systems including partnership accounting.

• Knowledge of alternative funds (e.g., real estate, private equity, debt funds) structures.

• Knowledge is required of consolidations, group structures and consolidation systems.

• Relevant IFRS and local GAAP knowledge.

• Experienced in preparation of consolidated IFRS financial statements.

• Knowledge of alternative fund specific investor reporting standards (e.g., INREV, ILPA).

2) Custody

• Knowledge of relevant regulatory framework under which depositary / custody duties are performed - i.e., local regulations and AIFMd.

• Knowledge of asset supervision requirements, for both assets held in custody and assets held away, and the application to investment types held by alternative funds.

• Knowledge of the broader depositary requirements for alternative funds (e.g., oversight duties).

• Remain knowledgeable of changing industry initiatives and the regulatory environment and educate clients through frequent communications and periodic presentations.

Risk and Control

• Manage controls efficiently to alleviate any areas of potential risk to the Firm and Clients.

• Act as the primary point of escalation for Systems, Operations, and Risk/Control for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.

• Review and discuss issues requiring escalation with Sr. Management.

• Oversight of core Fund Services and Custody service delivery provided by internal departments and third party providers.

Leadership and People

• Complete and oversee the completion of the BBH annual performance review process.

• Manage performance issues and disciplinary process for employees falling below set expectations.

• Participate in the interview and selection process for job applicants.

• Provide ongoing feedback and coaching to staff to improve individual and team performance.

• Oversee the day-to-day activities of direct reports.

• Promote a cohesive team atmosphere through exhibiting strong leadership, effective. communication, professionalism, diversity and development of individual career paths.

Strategy

• Realize team efficiencies through increased automation and organize workflows.

• Establish service standards for assigned client groups ensuring standards are shared with and understood by team members and all internal support groups (Operations, etc.).

• Oversee and ensure training and cross training of employees on relevant job functions to develop breadth and depth of knowledge.

• Participate in inter/intra-departmental and location team meetings.

Qualifications:

• Bachelor's degree or equivalent.

• 5+ years of industry experience.

• Strong written, verbal and presentation skills.

• Aptitude for numbers, accuracy, and organization.

• Ability to work accurately and quickly under pressure.

• Creative problem-solving skills including the ability to identify, recommend and implement solutions.

• Supervisory experience.

• Ability to learn and adapt to new technologies and systems.

• Language skills commensurate with office location and client relationships supported.

• Ability to work in a collaborative environment that requires collaboration with multiple teams.