Location: Akron, OH, United States
Job Family
: Customer Service
Job Type
: Regular
Posted
: Apr 30, 2024
Job ID: 45306
The Customer Account Representative is the first point of contact for many of Parker Meggitt's customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilizing the Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Meggitt's customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.
Education Level:
(Required): Minimum 2 years of relevant industry experience
(Preferred): Bachelor's Degree and equivalent relevant industry experience
Field of Study/Area of Experience: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line and 2+ years of experience in customer service
Skills, Knowledge and Abilities
* Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
* Ability to understand and follow specific instructions and procedures
* Ability to gather data, to compile information, and prepare reports
* Strong verbal and written communication skills
* Excellent customer service orientation
* Well-organized, detail-oriented, and ability to multi-task
* Ability to prioritize duties, in order to meet deadlines
* Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
* Knowledge of SAP