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Flight Coordinator - Kailua-Kona, HI
Come join are hard working and fun team!
Kailua-Kona, HI
Job Description
Summary
The Flight Coordinator ensures that the food, beverages, and equipment meet customer requirements. All activities must be accomplished according to customer guidelines while adhering to safety regulations. The Flight Coordinator interacts with the airline representatives at the aircraft and must provide excellent customer service.
Essential Responsibilities/Duties
Knowledge, Skills & Abilities
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in an operations environment. The facility is widely refrigerated and requires work inside refrigerated processing areas.
Physical Demands
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit for long periods and reach with hands and arms.
This is a full-time, exempt position. Days and hours of work may vary depending on the needs of the business.
Must be willing to work any shift or days off as leadership assigns.
Travel
0%
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
The Flight Coordinator ensures that the food, beverages, and equipment meet customer requirements. All activities must be accomplished according to customer guidelines while adhering to safety regulations. The Flight Coordinator interacts with the airline representatives at the aircraft and must provide excellent customer service.
Essential Responsibilities/Duties
- Load the required number of meals based on menu specifications and final catering figures and ensure the temperature is maintained with proper dry icing of meals before removal from refrigeration.
- Check in with dispatch at the beginning of the shift for aircraft changes and account information.
- Report to equipment/beverage packing areas to check equipment and beverage flight setup with airline specifications, including dry icing of beverages and sign off on the checklist.
- Communicate any shortages or substitutions with the FFG shift manager on duty.
- Required to take an FFG radio for communications during flight signoffs.
- Communicates with and maintains excellent customer relations with Airline and flight crews, informing them of shortages and substitutions.
- Issue crew a copy of menu handouts explanation (breakdown) of meals Boarding bill.
- Communicates and helps ensure aircraft changes and schedules are adjusted.
- Ensure airline specifications are adhered to, including menus, a/c boarding, ramp safety, etc.
- Ensure flight equipment and food are set up and delivered correctly to meet airline requirements.
- Check trucks for completeness before kitchen departure at the FFG facility.
- Ensures on-time departures.
- Responsible for informing the Account manager or Operations Management of inbound shortages and irregularities.
- Follow HACCP guidelines, taking temperatures in the kitchen before the flight leaves the facility and once loaded on the A/C. Must follow the Regulated use of a laboratory coat during the in-house flight setup.
- Work safely to prevent accidents to self and coworkers and report all unsafe incidents.
- Will be required to drive catering truck to aircraft/assist catering if needed.
- Complete the FFG Coordinator reports, bank usage, temperature logs, and Security times. Report all flight discrepancies handled and inform the Account Manager, Transportation Manager, OP, and Operations Managers with a copy of the report.
Knowledge, Skills & Abilities
- Must have a valid driver’s license with a safe driving record.
- Ability to pass all required airport and Customs security clearance.
- The position requires an excellent working knowledge of employee and food safety practices, policies, and procedures in accordance with Federal and state regulations.
- Must be knowledgeable in the hazard analysis and critical control point [HACCP] system of food protection.
- Must be able to complete a 10-year background check.
- Mst be familiar with Customs regulations relative to bonded material and regulated waste handling, be knowledgeable, and have U.S. Government and local regulations governing safe food handling and prevention of foodborne illness.
- Works assigned schedule and could include weekends and holidays.
- Works overtime when required.
- Arrives at work on time.
- Completes paperwork and related administrative duties.
- ????Must be able to lift, push, pull, and move products, equipment, and supplies up to fifty (50) pounds frequently during shift.
- Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours.
- Must be knowledgeable and stay current with Ramp Safety policies and procedures.
- Manual dexterity and hand-eye coordination.
- Ability to stand in one place for hours at a time, handle the cold, and work shifts.
- Ability to read and speak English.
- Must be able to work independently.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in an operations environment. The facility is widely refrigerated and requires work inside refrigerated processing areas.
Physical Demands
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit for long periods and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time, exempt position. Days and hours of work may vary depending on the needs of the business.
Must be willing to work any shift or days off as leadership assigns.
Travel
0%
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Contact Information
Please contact the Human Resources Manager, Sally Beers, at 808-936-2040 or email sbeers@flyingfood.com.
Job Summary
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
AM
Salary and Benefits
$20.00
Comprehensive benefits package PTO.
Paid Holidays & Vacation Medical, Vision and Dental Coverage Flexible Spending Accounts Life Insurance Disability Insurance Retirement Savings
Employee and Family Assistance Program (EAP) Support link (online care)
Holiday Pay
401(k) w/ Match
Required Education
High School or Equivalent
Required Experience
Open
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