Job Description:
Position Highlights:
Job Summary:
What you will do:
Leads the completion of assignments related to the on-going maintenance, expansion or upgrade of Endeavor's software, platforms, and devices within NCH legacy environment.
Collaborates to build consensus with other Systems Engineers to ensure that the modified hardware and software interacts appropriately, data conversion impacts are considered, environments are developed and maintained, and other areas of impact are addressed and meet business function and performance requirements. Evaluates solutions for long term benefits and impact, not settling for short term resolution only.
Leads, delegates and directs large scale projects involving team members and potentially teams of other disciplines.
Responsible for activities like analysis and development, implementation, modification and installation of complex systems in different operational environments. Leads the creation of manuals and updates them as well as technical specifications, testing plans, etc.
Leads implementation of hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations. Has a fundamental understanding of the design/operation of the software, platform or infrastructure, critically evaluating the implications of technological changes.
Executes changes to the platform which may impact other organizational functions. Able to quickly and accurately discuss the impact of new technology, applications and design criteria on the platform. Knowledgeable of the major business units which use the platform(s). Able to communicate with users and customers regarding various business functions and how they fit into the platform in an easily understood manner.
Responsible for all activities related to system and platform administration. Ensures long term requirements of systems operations and administration are included in the overall information systems planning of the organization.
Establishes standards related to implementing hardware and software technology components by analyzing the current system environment and hardware and software technology components using technical tools and utilities and performing high complexity product customizations.
Demonstrates a conceptual and practical understanding of the software/platform product and its applicability, as well as related products. Able to quickly and accurately discuss the inter-relational effects between the product or its usage and new technology, platforms and design criteria.
Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Patching is inclusive of assessing security patches based on criticality and enterprise impact.
Leads the effort to develop and maintain tools for the use of maintaining, modifying and monitoring hardware and software technology components.
Executes assigned tasks concerning production service requests, administration and hardware and software technology components.
Leads complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.
Plays a key role in the drafting of policies, procedures and associated training plans for system and infrastructure administration, appropriate use, security controls and disaster recovery.
Leads efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components.
Leads execution of testing, debugging, performance analysis, and documenting hardware and software technology components.
Supports the software, platforms, devices and infrastructure within Endeavor by addressing inquiries, reported issues and problems.
Address inquiries or reported issues and problems from the Endeavor Health End User community and HIT Engineering and Application teams received via RFS or incident ticket.
Appropriately escalates incident tickets to the most senior levels of HIT Engineering resources, where appropriate.
Keeps current on all systems, software and related technology for their position that is used at Endeavor Health.
General Health Information Technology
Benefits:
Overall Qualifications: