26-Feb-2024

Attractions and Support Associate - Seasonal

2604BR

Temporary/Seasonal

Job Function and Responsibilities

The largest modern hand carved wooden carousel made its debut at Brookfield Zoo in 2006. A popular attraction for taking a spin, this gorgeous carousel offers a diverse selection of 72 animals to choose from, some representing highly endangered animals from around the world!

The Guest Services Attractions and Support Associate will make use of their high-quality customer service skills by welcoming guests to the Carousel attraction and safely operating the Carousel along with other exciting seasonal and temporary attractions; this includes confirming entry by scanning tickets and/or membership cards. Utilizing your strong communication skills, you will provide assistance to guests at the Zoo and while performing switchboard duties. Additionally, you will assist with mailroom procedures that incudes processing deliveries, accurate mail sorting and transporting mail/packages to the Brookfield Post Office. As needed, you may help guests with admissions related needs, accurately operate a point-of-sale ("POS") cash register system, assist with filling the Moldarama machine and provide support in the uniform room. You will be responsible for following procedures and providing a neat, clean appearance of self, workspaces and attraction areas at all times (which includes washing and cleaning the Carousel) among other duties that may be assigned.

Position Requirements and Specifications

As Brookfield Zoo is open 365 days a year, this position highly prefers flexible availability to work week days and/or weekends with work shifts that are usually from 4 to 8 hours in length generally during the hours that Brookfield Zoo is open. Zoo hours are generally 10:00 a.m. to 5:00 p.m. (Monday-Friday) and to 6:00 p.m. (Weekends.) During special events, the Zoo may be open until 9:00/10:00 p.m. This position generally requires flexible availability to work non-standard hours including evenings, holidays, and weekends.

This is a temporary (seasonal) position. Starting wage: $15.75/hr.

The requirements for this position include:

• Accurate basic math and reading skills required.
• Demonstrated strong customer service skills.
• Good communications and interpersonal skills.
• Ability to communicate well with the public required.
• Must be at least 18 years of age.
• Ability to maintain confidential and sensitive information required.
• Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
• Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.

Preferred Qualifications:

• High School graduate or (GED) equivalent preferred.
• Multilingual ability, Spanish fluency a plus.
• Prior customer service experience and/or answering switchboard.
• Ability to operate a point-of-sales (POS) system desired.

Additional Information: This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. This seasonal position requires a high level of customer service. Incumbent must have the ability to learn and adhere to Society policies and departmental procedures and standards. Ability to work non-standard hours including evenings, holidays, and weekends, required.

Additional Information

The Chicago Zoological Society is an Equal Opportunity Employer.

Schedule Details

Brookfield Zoo is open 365 days per year. This position requires flexibility to work week days and weekends during the time that the Zoo is open.

Job Location

Chicago Zoological Society-Brookfield Zoo

Zip Code

60513

Department

Guest Operations

Group

Guest Services

Union Status

Non-Union

Work Shift

Any 5 out of 7 days/week