We are currently hiring an Installation Project Admin for our Hanover Park, IL office. This role will manage the equipment order communication process, as our customer's advocate; from equipment order acceptance to final sign-off. This position requires excellent follow up skills and the ability to work effectively with others, at all levels, while monitoring and managing the efforts of all involved parties. Successfully fulfill our customer's expectations for the equipment order through entire installation experience.

The Graphic Systems Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

Responsibilities

Maintain contact with the customer from Order Acceptance through the Installation Process
• Review the EPASA with Sales and address any discrepancies with responsible parties.
• Review all documents in the case of any discrepancies.
• Coordinate with Service Team to schedule Pre-sites in a timely manner
• Work with Service to ensure Pre-site is complete and includes accurate dock information and customer's utilities are in place for the purchased equipment
• Ensure install date is confirmed and documented in GQS (equipment quoting system)
• Review to ensure all ordered items are available for install, address any discrepancies with responsible parties
• When required, Request and Confirm required Payments have been received prior to releasing equipment for delivery
• Release equipment for shipping to meet install date.
• Work with Service Team to ensure installation has been completed as scheduled, address/resolve any issues with responsible parties
• Manage the Acceptance and Sign Off with the Service team.
• Submit all required installation documentation in GQS and code to Install Complete for the EI CSR to invoice.
• Upon Installation Completion: Follow up with the Customer Survey. Document in GQS and enter the results promptly and share any comments to appropriate parties
• Maintain up to date system notifications utilizing GQS
• Perform related duties as requested

Required Skills/Education

• High School diploma
• Minimum of 2 years working w/customers
• Ability to communicate with internal and external customers, at all levels, in an efficient and professional manner
• Ability to resolve complex situations and problem solve to customer satisfaction
• Pleasant phone demeanor
• Excellent organization skills
• Ability to work independently
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
• Working knowledge of Microsoft applications

Desired Skills

• Prior experience in an SAP environment
• Minimum of two years of college
• Background in the graphics arts industry
• 5 years related industry experience

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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