Connection has a fantastic opportunity through our Technical Staffing division for a Desktop/Field Technician in Mundelein, IL. This is a contract opportunity for an outstanding company in the manufacturing industry.

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month!

• Provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.
• Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors.
• Install and configure software or hardware updates or patches.
• Evaluate and resolve network connectivity or communications systems issues.
• Develop and maintain documentation related to systems or workstations and may provide user training.
• Ensure systems and workstations are compliant with organizational policies and security standards.
• May set up and deploy new user workstations or accounts.
• May assist with IT asset tracking.
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.).
• Follow all Safety, Environmental and Quality policies and procedures.
• Be open to occasional travel, including day trips and overnight stays within IL. Travel expenses will be reimbursed.

• Minimum of 4 years of experience in desktop/service desk support.
• Expertise in O365 and Active Directory administration.
• Strong desktop troubleshooting skills for both hardware and software issues.
• Excellent communication skills, both verbal and written.
• Ability to work independently and handle tasks with maturity.
• Flexibility to travel occasionally, including day trips and overnight stays.
• White glove mentality with a focus on delivering exceptional customer service.