Position SummaryG+D is seeking a Customer Project Manager to oversee the end-to-end delivery of multiple customer projects primarily within the Banking and Financial sector. The Customer Project Manager will lead cross-disciplinary teams through the project life cycle, ensuring timely, on-budget, and cost-effective completion. The role involves frequent customer engagement, technical coordination, and portfolio management. This is a hybrid role, requiring occasional on-site presence to our Lisle, Illinois and Twinsburg, Ohio card manufacturing facilities. Key Responsibilities

• Simultaneously manage and deliver multiple customer projects within a 6-12 month lifecycle involving multidisciplinary and cross-border teams.
• Ensure projects are completed on-time, on-budget, and in a cost-effective manner.
• Collaborate with stakeholders to define project scope and objectives, ensuring alignment and feasibility.
• Create and manage project documentation including project plans, resource planning, and implementation schedules.
• Maintain a robust communication plan to keep all stakeholders informed; conduct status reporting and Executive Steering meetings.
• Proactively identify and manage risks and issues, implementing corrective measures as necessary.
• Adhere to company policies and industry best practices, managing testing cycles and tracking performance metrics.
• Act as the primary customer interface, ensuring alignment between customer needs, departments, and technical teams.
• Work closely with other project managers during customer acceptance testing and project handover.
• Perform other related duties as assigned, including occasional travel within North America (up to 25%).

Qualifications and Skills

• 5-7 years of proven project management experience.
• Strong negotiation skills and the ability to influence diverse groups.
• Experience with System Development Life Cycle (SDLC).
• Advanced proficiency in MS-Office, including Project, Word, Excel, PowerPoint, and Visio.
• Familiarity with Jira tools and SAP ERP is a strong asset.
• Prior experience involving POS/ATM financial authorization systems, integrated-circuits/smart cards, cryptography, and related payment card industry (PCI-CP) environments is a plus.

Education/Experience

• Bachelor's degree in Computer Science, Business Management or a related field, with 5+ years relevant experience; or Associate Degree with 7+ years of experience.
• Project Management Professional (PMP) certification is an asset.