This 20 hours per week position is intended to be combined with the 20 hour per week position on requisition 10301. We are seeking one person to work both 20 hour per week positions to create a 40 hour week workload. Please apply to both positions.

TITLE
Graduate Services Analyst

JOB SUMMARY
This position performs responsible analysis of all master's and doctoral degree plans for
determination of compliance with published requirements for each degree, by performing tasks
involving detail verification of degree plans. Work is performed under own work methods and
solves problems utilizing technical and specialized knowledge and/or experience resulting in
minimal supervision and performance is based upon completion of assignments and results
obtained. The performance evaluation is conducted through the performance evaluation system
and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS
Reports to: Associate Dean, Graduate School
Supervises: May supervise Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:
* Conducts degree plan analysis in determining compliance of all students' master's and
doctoral degree plans with published requirements.
* Prepares mailing of approved degree plans to graduate students, advisors, and
departments.
* Answers Graduate School phone calls and emails.
* Opens and distributes mail.
* Assembles and mails graduate packets to students.
* Prepares probation and suspension letters.
* Determines Code 3 (reduced tuition) eligibility.
* Processes of Academic Common Market application.
* Verifies course overload applications.
* Processes post-master's certification requests and post Baccalaureate certifications.
* Prepares letters to doctoral students no longer eligible for in-state tuition.
* Proofs commencement program for graduate students at commencement time.

ADDITIONAL DUTIES
* Performs other duties as requested.
EDUCATION
High school diploma or equivalent required. University or College setting work preferred.
EXPERIENCE
Four years of clerical and/or customer service experience. Experience in analysis of graduate
degree plans preferred.
REQUIREMENT
Regular and reliable attendance at the University during regular scheduled days and work hours
is an essential function of this position.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
* Working knowledge of office practices and methods.
* Ability to coordinate work with other employees, providing direct instruction or
supervision as assigned.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise
independent judgment based on an understanding of organizational policies and
activities.
* Ability to establish and maintain effective work relationships with students, faculty, staff,
and the public.
* Ability to communicate effectively orally, by phone, in person, and in writing.
* Ability to represent the department and University in a friendly, courteous, and
professional manner.
* Ability to use a personal computer and other office equipment, including related
university software and email.
PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those
that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential duties.

The employee may be required to travel.

WORK ENVIRONMENT
All employees are responsible for maintaining an environment that is free from discrimination,
intimidation, harassment, including sexual harassment. Work is normally performed in a typical
interior work environment.
SAFETY
TWU promotes a safe working environment. Employees are responsible for completing
assigned tasks safely and efficiently, and supervisors are responsible for creating and
maintaining a safe work environment. Employees must report any unsafe work conditions or
practices, as well as any near-miss incidents, to their supervisor and Risk Management.
Supervisors and employees should ensure that injury/accident reports are submitted to the
Office of Human Resources and Risk Management within 24 hours of the incident.