MUST have valid RN license from either Illinois and/or Wisconsin. BOTH licenses are highly preferred.

Registered Certified Diabetes Educator (C.D.E.) by the American Association of Diabetes Educators or eligibility to take Board exam is required.

Previous experience as a Certified Diabetes Educator

Job Profile Summary

Provides specialized nursing care for patients and populations with diabetes through clinical management of a patient caseload, education, use of technology, protocol-supported medication adjustments, interprofessional collaboration, and application of research/best practices. Supports achievement of patient and population targeted outcomes, advising on diabetes program development as appropriate. Elevates skills and knowledge of internal teammates and departments who also provide care to patients with diabetes.

MAJOR RESPONSIBILITIES:

• Outreaches to and manages a caseload of patients identified through referrals/consults and/or population stratification algorithms per department expectations. Interacts with patients primarily through telephonic and/or virtual means. In-person care opportunities are addressed on a case-by-case basis.
• Executes nursing process that starts with assessing whole person needs which influence patient outcomes, including (but not limited to): social determinants of health, medication use/adherence, self-management knowledge/skills/abilities, patient-centered goals, and physical symptoms.
• Utilizes clinical expertise, American Diabetes Association standards, and evidence-based practice to identify and analyze complex problems in nursing care of individuals and populations with diabetes; makes recommendations, evaluates alternative solutions, and follows-up with appropriate health care personnel and patients. May adjust diabetes medications from physician-prescribed starting dosage per protocol (with appropriate training/competence) and evaluate effects. Advocates for patients and professionally communicates with leaders and interprofessional team to create a patient-centered plan of care to support optimal patient and population well-being.
• Uses approved technology to interact with patients with diabetes, their equipment, and related data. Technology utilized includes (but is not limited to): soft phone, glucometer, continuous glucose monitor, insulin pump, glucometer data platforms, remote patient monitoring, and video visit software.
• Executes workflows within the electronic medical record and related patient-care platforms per department standards. Documents according to department and professional standards set by American Diabetes Association.
• Communicates and collaborates with interprofessional, cross-continuum team including the primary care team, endocrinologist, hospital care team, care managers, inpatient case managers, pharmacists, social work, community health workers, and other care partners to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services.
• Understands value-based care delivery concepts and related contractual obligations and quality performance metrics, and cost-savings objectives. Connects process and outcomes data with personal and department successes and opportunities.
• Functions as an expert resource within department to support continuous learning, high reliability, quality improvement, patient engagement, maximization of technology, and internal teammate skills and knowledge around caring for patients and populations with diabetes.
• Acts as a representative of and liaison to Ambulatory Care Management. Engages in professional interactions that foster collaboration and awareness of care and services within Ambulatory Care Management.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

LICENSE/REGISTRATION/CERTIFICATION:

• Registered Nurse license issued by the state of IL and/or WI.* Both licenses highly preferred.
• New Hire must apply for a temporary license from either IL or WI upon acceptance of position.
• Temporary IL or WI license must be received prior to start date.
• Registered Certified Diabetes Educator (C.D.E.) by the American Association of Diabetes Educators or eligibility to take Board exam is required. Must obtain C.D.E within 6 months of start date if not certified at time of hire. Assumes responsibility for maintaining certification.

EDUCATION:

• Bachelor's Degree in Nursing

EXPERENCE:

• Requires 5 years in patient care, focusing on chronic illness working as a certified diabetes educator.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

• Knowledgeable in best practice standards for diabetes care set by professional organizations, such as the American Diabetes Association, or established or emerging evidence.
• Must be self-directed with the ability to work well independently and within a team environment while recognizing and meeting the individual needs of external and internal partners/customers.
• Ability to demonstrate excellent oral, written, and interpersonal skills.
• Ability to demonstrate critical thinking, problem solving and excellent organizational skills.
• Ability to work productively and effectively in a complex environment that includes multiple changing priorities.
• Demonstrated ability to work well with physicians and other healthcare professionals in a direct and positive manner.
• Proficient computer/Microsoft-suite skills and previous Epic EMR experience.
• Ability to handle multiple responsibilities.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Remote work is expected. Office set-up and internet access must meet System and department remote work guidelines.
• Position may require travel between clinic sites so there may be exposure to road and weather conditions.
• Manual dexterity required for operation computer and calculator.
• Visual acuity required to facilitate review of written documents/computer screens, medical records, and to record information accurately.
• Clear oral communications and hearing acuity required for receiving instructions and converse on standard telephone.
• Functional speech and hearing to allow for effective communication of instructions and conversation over the telephone.
• Exposed to normal office environment; including usual hazards related to operating electrical equipment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.