We are currently hiring a Customer Specialist for our Hanover Park, IL location. The Customer Specialist is responsible for ensuring effective sales order management through order/credit processing, product inquiries, consumables sales quotations, resolving customer issues and overall order fulfillment through phone, email, or fax. This position will navigate and communicate through multiple business systems and departments and serve as a single point of contact for Fujifilm Sales Managers and customers.

This position is hybrid.

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

Responsibilities

Builds and maintains effective relationships with customers
• Maintains integrity of systems and sales order management, including pricing, contact information, product set ups, and web-order information
• Resolves customer issues via phone, email, or chat relating to back-orders, delivery information, and other order fulfillment duties, such as processing customer consignments
• Manages back-orders, and gathers and communicates delivery information and other issues that directly impact customer order fulfillment
• Assesses customer needs and makes product or order enhancement recommendations, utilizing value-add techniques
• Maintains customer information, customer preferences, and communicates opportunities and potential sales leads to the appropriate sales teams within com
• Under direction of the Fujifilm Sales Managers, produces timely consumable quotes based on customer pricing targets and historical data, and distributes other sales data to educate customers about features and benefits of products
• Performs proactive engagement within assigned customer base in effort to assess needs and conduct follow-up activities
• Remain current on printing industry trends through methods agreed upon by manager
• Other related duties as assigned by manager

Required Skills/Education

• High School diploma or GED
• 3 or more years of customer service experience
• Ability to work within a team structure
• Strong organizational skills
• Outstanding customer service skills
• Ability to learn and retain product information as it relates to the printing industry
• Necessary skills/attributes to include excellent communication skills (both verbal and written)
• Working knowledge of Microsoft applications

Desired Skills

• BA/BS degree in Business Administration
• Printing Industry experience
• Salesforce or other CRM experience
• SAP experience

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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