System Director, Patient Financial Services (PFS)

Position Highlights:

• Position: System Director, Patient Financial Services (PFS)
• Location: Skokie, IL
• Full Time/Part Time: [Full Time / Part Time]
• Hours: Monday-Friday, 8am-4:30pm
• Required Travel: N/A

Job Summary:

Responsible for the operational and performance aspects of the Billing, Insurance Receivables and Cash application Departments. Drive compliance with laws, regulations, and guidelines across all functions. Coordinate activities in the patient financial services department to maximize cash flow through the efficient and compliance-driven management of business operations. Manage departmental operations and monitor department reporting to ensure that productivity and performance standards are achieved.

What you will do:

• Strategic Goals, Objectives and Budget Planning:
  • Responsible for providing direction for Patient Financial Services and develops long and short-term goals
  • Recommends necessary resources that are needed to accomplish agreed-upon goals and objectives
  • Actively participates in projects providing PFS expertise for Revenue Cycle or System initiatives
  • Creates System PFS department budget
  • Analyzes operation expenses to track performance
  • Responsible for PFS Continuous Improvement goals.

• Quality:
  • Tracks trends in healthcare in order to ensure the continued ability to meet and achieve top measures
  • Utilize daily, weekly, and monthly AR indicators and individual department metrics to monitor performance, process and accountability
  • Achieve monthly and annual goals for indicators of PFS department performance
  • Ensures implantation of department improvement plans and identifies appropriate tracking metrics

• Manager Vendor Relationships:
  • Manages contractual relationships with third party vendors that are critical to the success of PFS and the Revenue Cycle
  • Monitors vendor productivity and performance
  • Communicates effectively with vendors by evaluating and selecting the most efficient and cost effective solutions

• Departmental Leadership:
  • Serves as direct supervisor to department managers
  • Ensures billing manager monitors daily claims processing to ensure claims received for electronic and hard copy submission are edited and submitted promptly and accurately to third party payers
  • Ensures follow-up manager monitors aged accounts and ensures work is assigned staff to maximize collections on outstanding accounts
  • Monitors staffing levels and recommends expansion or contraction, as needed
  • Communicates updates or news to/from other areas of the revenue cycle to department managers
  • Monitors overall employee morale and listens to issues from the staff
  • Creates, maintains, and enforces written PFS related policies and procedures
  • Ensures there are internal controls for areas managed

• Monitoring and Managing Industry Changes:
  • Stays abreast of new developments in industry within PFS
  • Reviews and evaluates new processes or use of technology when appropriate and cost effective
  • Stays abreast of charges in governmental policies and procedures
  • Maintains transparency and communication throughout the organization on evolving regulatory environment to ensure compliance
  • Participates in external associations and committees, ie IHA, HFMA, Epic, etc. Leads change, challenges status quo, advances automation, seeks innovation

• Staff Management and Development:
  • Interviews, hires, and evaluates the performance of, and when necessary, disciplines and discharges subordinate personnel
  • Provides guidance to subordinate management personnel in resolving difficult employee relations issues
  • Creates an environment that promotes employee communication, connection, and encourages a culture of growth/development
• Professional Development:
  • Attend Internal and External education programs/conventions in order to support continuous improvement, career growth and development

• Other Duties as assigned:
  • May include but not limited to special projects related to Revenue Cycle or NS-EEH System workflow Improvement projects or task forces.

What you will need:

• Education: Minimum of bachelor's degree in business related discipline; Graduate degree preferred
• Experience: 6 Years of management experience in hospital patient financial services
• Unique or Preferred Skills:
  • A relatively high level of analytical ability is required
  • Incumbents must collect, analyze, and interpret data in order to solve problems requiring a professional level of knowledge in a specific discipline and/or design relatively complex clinical or administrative systems and programs
  • A relatively high level of communication skills is required in order to lead, teach, and persuade others and/or interact effectively with others in very difficult situations
  • Assignments are received in the form of broad goals or areas of responsibility. Considerable latitude in setting policies as well as financial and operating plans

• Environment: Work is generally performed in an office or clinical environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Work from Home one to two days per week