Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses - Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment - possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more...

Job Description

This position will develop training, development and performance improvement solutions for managers and employees throughout the organization. This position will work closely with their leader to continuously identify and help implement industry-leading practices. This position will be responsible for delivering training programs, coaching functional learning leaders on best practices around facilitation, instructional design and program management and facilitating intact team sessions across the business.

General Activities:

Design Global Learning & Development Solutions

• Partner with key stakeholder groups to design, prioritize and deliver L&D solutions.
• Design, build & maintain People learning & development solutions including core learning materials / curriculum and programs.
• Facilitate courses and/or focus groups to design L&D activities and related content.
• Manage Learning Management System (LMS) to maintain newness of content with all Global Learning and Development Managers.
• Partner with managers, People Business Partners and senior leaders throughout the Company to assess and analyze learning needs based on performance, talent planning and assessment data.
• Lead intact team sessions to take the learning content deeper and guide the group to get to their own conclusions/actions to improve team effectiveness.
• Participate in meetings when "People Development" topics are identified/discussed.
• Communicate directly with organization and the People Team regarding all L&D activities.

Program Management, Delivery & Execution

• Build and maintain annual strategy to develop, execute and maintain L&D activities
• Develop and deliver courses in a variety of formats, including classroom and other blended learning platforms including Adobe Connect.
• Partner with head of L&D to ensure course curriculum is available on-line and incorporated into the LMS tracking systems.
• Partner to design course content.
• Partner to identify and align learning solutions with common needs.
• Assess and audit the efficiency of all learning and development initiatives against predefined metrics.
• Lead learning projects on time and within budget.
• Partner with PEOPLE Business Partners to assist in the development of learning plans
• Stay ahead of market information/best practices relating to adult learning methodologies, association matters, member issues, technology advancements, etc.

Qualifications

• BS/BA in Business Administration, Human Resources, training and development, organization development, or a related field required.

Experience:

• 3+ years in Learning and Development with emphasis on program management Skills:
• Outstanding facilitation and course design skills utilizing Instructional System Design process
• Ability to successfully deploy and implement large-scale projects
• Ability to work independently and lead cross functional teams on a global scale
• Strong organizational and/or project management skills required
• Effective verbal and written communications skills, with an ability to express complex concepts in business terms
• Ability to work well on cross functional project teams while executing a large-scale project from vision through implementation
• Demonstrates ability to translate complex concepts into simple process flows
• Proven strategic and innovative thinking skills
• Strong business acumen
• Ability to conceptualize creative solutions and document them
• Ability to take calculated risks effectively to forward the learning agenda
• Leads in a scalable way and is to demonstrate a sense of scrappiness or roll up your sleeves attitude when needed
• Strong interpersonal skills (i.e., listening, counseling and coaching, negotiation skills)
• Candidate has strength in the areas of speed, agility, collaboration and courage.

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 to $136,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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