The Service Administrator will be responsible for overseeing the financial invoicing functions of the service department. This will include the daily administration of monitoring invoices, issuing credits, and monitoring parts consignment. This position will also support our Salesforce users with basic support and maintenance. Will work with the Salesforce development team to make sure that issues are reported and resolved. They will also drive new feature requests with the development team and follow the process through to final release, including testing.

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

Responsibilities

Monitor daily transfers of data between Salesforce and SAP to ensure electronic schedules and processes are working correctly.
• Monitor and issue billing credits through Salesforce and SAP.
• Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements
• Keep application users informed about system functionality and enhancements
• Provide application users with technical support
• Log and track identified system problems through resolution
• Generate month-end reports on machine performance, preventive maintenance and installed item extract
• Perform related duties as assigned by manager

Required Skills/Education

• High school diploma or GED
• Minimum of two years of relevant work experience
• Outstanding customer service skills
• Exceptional organization, prioritization, multi-tasking and time management skills
• Strong problem solving and analytical skills
• Detail orientation
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
• Working knowledge of Microsoft applications
• Requires a valid state driver's license (Real ID compliant)

Desired Skills

• Working knowledge of SAP
• Working knowledge of Tableau (to include linking to data and building reports)
• Field service organization experience

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

*#LI-ONSITE