Welcome Home! Build your career with Lennar:

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Summary of Position Requirements:

Answer all customer care telephone calls and inquiries. Process and administer all customer care and quality assurance related paperwork and information. Maintain customer care records and support department activities.

Primary Duties and Responsibilities:

• Maintenance of the Customer Care Closings report which includes:
  • Logging and filing Table Top Surveys
  • Logging and filing H2 Scores
  • Logging and filing QI Reports
  • Logging and filing PSO Lists
  • Ensuring compliance of 100% Quality inspections
  • Reconciling Table top survey feedback with H2 and PSO list and analyzing variances
• Within SalesForce, creating, maintaining and reporting warranty trends by community and by trade partner on a monthly basis.
• Updating H2 scores and reports and distributing to division on a weekly basis.
• Assist Customer Care Rep's closing open case's and over 30 days (awaiting DocuSign) and monitor SalesForce dashboard.
• Assign case's to Customer Care Rep for "out of warranty" communities.
• Assist Customer Care Reps with paying EPO's when needed.
• Assist any CM who is handling their own customer service with inputting tasks or managing work orders in sales force, including Docu-signs.
• Monitor cases as they are distributed by the ROC.
• Update, create and maintain Customer Closing package. (Warranties, Welcome letter etc)
• Send seasonal reminders to Homeowners on as needed basis.

Education and Experience Requirements:

• Minimum High School or GED required
• 1-year customer service experience, preferably with a homebuilder
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Must possess professional attitude to represent company in a positive manner
• Team player
• Excellent interpersonal skills

Contacts:

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

Physical Requirements:

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

FLSA Status: Non-exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including:

• Health Insurance - Medical, Dental & Vision
• Vacation - up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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