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Assistant General Manager
Chicago, IL
Job Description
Vela is coming soon to River North. Vela is a regional Mexican concept inspired by the melting pot that is Mexico City – where traditional meets modern, reflecting the country's bounty of natural ingredients and a fusion of many cultures. Our menu showcases the diverse and complex flavors of beautiful Mexico.
Vela, which means candle in Spanish, holds a special place in Mexican tradition. The candle is a representation of family and remembrance. We find a symbolic bridge between the past and the present, where the flames of tradition dance with the contemporary. Our name encapsulates the essence of our commitment – to be a place where the warmth of Mexican culture, the glow of familial bonds, and the flicker of modernity converge to create an unforgettable experience. Welcome to Vela, where every moment is illuminated with the enduring spirit of beautiful Mexico.
The Assistant General Manager will support the General Manager in overseeing the operations of Vela. He or she will play a key role in implementing strategic initiatives, managing day-to-day operations, and providing exceptional leadership to the team. This position requires a strong operational background, exceptional organizational skills, and the ability to uphold our venue's high standards of service and guest satisfaction.
Operational Support:
• Assist the General Manager in overseeing all aspects of venue operations, including front-of-house and back-of-house functions.
• Collaborate with department heads, including hosts, servers, bartenders, bussers, and bar backs, to ensure smooth and efficient daily operations.
• Monitor daily operations to identify opportunities for improvement and implement corrective actions as needed.
Staff Management and Training:
• Assist in recruiting, hiring, and training new staff members, ensuring they are aligned with the venue's luxury brand and service standards.
• Collaborate with the General Manager to conduct performance evaluations and provide ongoing feedback to team members.
• Support the development and implementation of staff training programs to enhance skills and promote a culture of excellence.
Guest Experience and Service Standards:
• Work closely with the General Manager to ensure the highest levels of guest satisfaction and service standards are consistently maintained.
• Address guest concerns and feedback promptly and professionally to ensure an exceptional guest experience.
Financial Analysis and Reporting:
• Assist in financial analysis, including budgeting, cost control, and revenue optimization.
• Support the General Manager in generating financial reports and interpreting data to make informed business decisions.
Event Planning and Coordination:
• Collaborate with the events team to plan and execute special events, ensuring they align with the brand and enhance overall guest engagement.
Health and Safety Compliance:
• Assist in implementing and enforcing health and safety procedures, ensuring compliance with all regulatory requirements.
Vendor and Supplier Management:
• Support the General Manager in managing vendor and supplier relationships, negotiating terms, and ensuring timely deliveries.
Quality Control:
Conduct regular inspections and audits to ensure adherence to quality standards in all areas of the venue.
Qualifications:
• Proven experience in a management role in the Restaurant/Hospitality Industry,
• Strong operational background and familiarity with restaurant operations.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with the General Manager and department heads.
• Detail-oriented and committed to maintaining high service standards.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
t engagement.
Vela is an Equal Opportunity Leader
Vela, which means candle in Spanish, holds a special place in Mexican tradition. The candle is a representation of family and remembrance. We find a symbolic bridge between the past and the present, where the flames of tradition dance with the contemporary. Our name encapsulates the essence of our commitment – to be a place where the warmth of Mexican culture, the glow of familial bonds, and the flicker of modernity converge to create an unforgettable experience. Welcome to Vela, where every moment is illuminated with the enduring spirit of beautiful Mexico.
The Assistant General Manager will support the General Manager in overseeing the operations of Vela. He or she will play a key role in implementing strategic initiatives, managing day-to-day operations, and providing exceptional leadership to the team. This position requires a strong operational background, exceptional organizational skills, and the ability to uphold our venue's high standards of service and guest satisfaction.
Operational Support:
• Assist the General Manager in overseeing all aspects of venue operations, including front-of-house and back-of-house functions.
• Collaborate with department heads, including hosts, servers, bartenders, bussers, and bar backs, to ensure smooth and efficient daily operations.
• Monitor daily operations to identify opportunities for improvement and implement corrective actions as needed.
Staff Management and Training:
• Assist in recruiting, hiring, and training new staff members, ensuring they are aligned with the venue's luxury brand and service standards.
• Collaborate with the General Manager to conduct performance evaluations and provide ongoing feedback to team members.
• Support the development and implementation of staff training programs to enhance skills and promote a culture of excellence.
Guest Experience and Service Standards:
• Work closely with the General Manager to ensure the highest levels of guest satisfaction and service standards are consistently maintained.
• Address guest concerns and feedback promptly and professionally to ensure an exceptional guest experience.
Financial Analysis and Reporting:
• Assist in financial analysis, including budgeting, cost control, and revenue optimization.
• Support the General Manager in generating financial reports and interpreting data to make informed business decisions.
Event Planning and Coordination:
• Collaborate with the events team to plan and execute special events, ensuring they align with the brand and enhance overall guest engagement.
Health and Safety Compliance:
• Assist in implementing and enforcing health and safety procedures, ensuring compliance with all regulatory requirements.
Vendor and Supplier Management:
• Support the General Manager in managing vendor and supplier relationships, negotiating terms, and ensuring timely deliveries.
Quality Control:
Conduct regular inspections and audits to ensure adherence to quality standards in all areas of the venue.
Qualifications:
• Proven experience in a management role in the Restaurant/Hospitality Industry,
• Strong operational background and familiarity with restaurant operations.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with the General Manager and department heads.
• Detail-oriented and committed to maintaining high service standards.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
t engagement.
Vela is an Equal Opportunity Leader
Job Summary
Company
Assistant General Manager- Vela
Employment Term and Type
Regular, Full Time
Salary and Benefits
Competitive salary, insurance benefits and paid time off.
Required Education
Bachelor's Degree
Required Experience
1 to 3 years
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