In this position, you will provide technical support for Motion Service in Wauwatosa, Wisconsin, delivering superior, professional service, remotely or on site. You will be responsible to provide technical onsite and offsite support and expertise in response to a variety of site work requests, telephone calls and emails regarding installation, commissioning, troubleshooting, preventive maintenance and programming questions and to technical problems encountered by users of ABB Medium Voltage drives and systems. This in turn results in different actions on the part of the individual depending on the specific circumstances of each case. Execution is performed in a timely manner.

Service Team Leader

• Perform installation, commissioning, troubleshooting, preventative maintenance and repair of ABB Medium Voltage (MV) Variable Frequency Drives (VFD)
• Investigate problems and independently initiate effective measures for their solution
• Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction
• Participate proactively in contributing feedback regarding product quality issues to reduce warranty costs
• Carry out preparatory work regarding spare parts, testing of tools and equipment and documentation as required
• Submit completed, detailed and comprehensive service reports in a timely manner and follows up when needed
• Coaches and provides technical guidance to fellow colleagues, departments and customers
• Communicate effectively and present information to top management, customers, vendors and other employees of the organization

• Associate degree or equivalent from a two year college or technical program and minimum 8 years of experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls
• Bachelor's degree in electrical engineering, experience with MV Drives, knowledge of power electronics, motors, transformers, switch gears and computer network communication protocol and theory of operation preferred
• Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals and technical specifications
• Ability to travel up to 80 percent of the time
• Maintain a valid driver's license
• Willing to provide technical support during evenings and weekends on a rotating schedule
• While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions; performs work related travel; and is occasionally exposed to extreme heat, risk of electrical shock and vibration. The noise level in the work environment is usually moderate, occasionally loud. The employee is regularly required to talk, hear, stand, walk and sit; use hands to manipulate and control tools, handle, or touch objects, tools, or controls; reach above shoulders; climb or balance; stoop, kneel, or crouch; and taste or smell
• Candidate must already have a work authorization that would permit them to work for ABB in the United States

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.