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Title: Customer Support Center Associate
Exemption Status: Non-exempt
Department: Visitor Services
Reports to: Manager, Customer Support Center
Year-round Part-time
In this role, you will be responsible for the following:
- Process registrations, memberships, and confirmation notices for all customers who wish to purchased tickets for events or classes at the Chicago Botanic Garden via our ticketing software Galaxy. Educate registrants through the online process for programs which are activated for online registration.
- Support the subject matter experts for Camp CBG sales, registrant and waitlist tracking, membership sales, membership customer service, and gifts of memberships.
- Process and balance daily registration payments and refunds using software program for these programs.
- Update and maintain program information, resources, and customer contact records within the software systems.
- Respond to all inquiries regarding program registration from customers via phone and email.
- Mail or email program information as requested to participants and agencies.
- Participate in interdepartmental group meetings to focus on procedures for overall performance, system issues, and overall efficient use of software.
- Work with the manager, Customer Call Center, to maintain skill sets within the team and best practices within the Galaxy software.
- Create an exceptional visitor experience by offering accurate and relevant information in a manner focused on customer service and creating an outstanding first impression.
Chicago Botanic Garden Values & Behaviors:
VALUES As an organization, we... | BEHAVIORS As an organization, we... |
Prioritize a culture of GROWTH. We commit to remaining curious in how we approach our work. |
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Seek to UNDERSTAND. We seek to understand others from their perspective. |
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See one another through a lens of RESILIENCE. We believe that all individuals can experience good outcomes with support. |
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Build TRUST through TRANSPARENCY We hold ourselves and others accountable by centering decision making that honors all people. |
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Our ideal candidate will have the following:
- Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment.
- Ability to work weekend day.
- Ability to maintain customer confidentiality.
- Solid communications skills and excellent interpersonal skills.
- Attention to detail and excellent organizational skills.
- Experience with registration or ticketing software, database systems, and all Microsoft Office applications a plus.
- High school diploma or equivalent with at least three years related technical work experience.
Why Apply?
Come work in a setting that is like no other as you support our mission: We cultivate the power of plants to sustain and enrich life. Take the first step toward being one of the employees who make the Garden one of the treasures of the Forest Preserves of Cook County. Apply today. Please note that applicants who do not meet the required qualifications will not be considered.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability, or any other federal, state, or local protected class.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities and qualifications required of personnel so classified.
In accordance with Title IX of the Education Amendments Act of 1972, Chicago Botanic Garden does not discriminate on the basis of sex in its programs or activities, including in employment or admissions. Please call (847) 835-8264 to contact our Title IX Coordinator should you have questions or concerns. Please do not call this number to inquire about job postings or the status of your application, or with solicitations from companies or third-party recruiters.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities