Department: IT Cyber Platform Services
Salary/Grade: ITS/82

Are you seeking an opportunity to take your advanced system administration skills to the next level? Are you searching for a work environment that encourages collaboration and innovation? The Northwestern University IT Cyberinfrastructure Platform Services team is looking for a critical thinker who is interested in supporting multi-tier enterprise application environments from operating system through application-level system administration for our business partners. This job will challenge detail-oriented individuals who have a strong technical background and communication aptitude with an eye towards customer service. The candidate is expected to have prior experience supporting Linux and Windows based servers in a multiple-tier application architecture. The ideal candidate will have familiarity with scripting and the ability to build automated solutions in supporting enterprise applications. In addition to joining a hard-working team that values strong relationships, Northwestern employees take advantage of excellent healthcare and retirement benefits as well as generous education opportunities towards this elite University. If you feel this is a career match for you, please apply today!

Job Summary:

Completes efforts and projects related to the operation, support, maintenance, and upgrade of multi-tier information technology application solutions including software installation and configuration, server operating systems, networking, and storage management.

Administers, maintains, and supports complex and critical application infrastructure. Provides support and guidance to application product owners and software developers on system setup, configuration changes, and upgrades. Analyzes performance and resolves problems or makes appropriate recommendations. Ensures that all operability aspects of an environment are delivered as part of the implementation and product lifecycle process while ensuring expected service levels are maintained or improved.

Contributes to and ensures full compliance with operational standards, procedures, and best practices. The Senior Systems Engineer could serve as project manager and product or service owner in this role.

Participates in scheduled on-call rotation and responds to service management ticket queues for support and service requests.

Performs other duties as assigned.

Minimum Qualifications:

• Six (6) years system administration or other relevant experience required. Cloud integration desired.
• Team-Oriented / Collaborative Mindset
• Advanced Operating System (Linux/Microsoft) & Database Knowledge
• Advanced Software / Application Support & Maintenance Experience
• Coding Capabilities (Scripting and/or Some Software Development Skills)
• Problem Solving
• Technical Troubleshooting
• Customer Service Focus
• Effective Written Communication Skills
• Effective Verbal Communication Skills

Preferred Qualifications:

• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
• Advanced Troubleshooting
• Cross Organizational Communication Skills
• Presentation Skills
• Facilitation Skills
• ITSM (Service Request, Incident, Change) Management
• Basic Project Management Experience

Target hiring range for this position will be between $109,000-$129,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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