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See yourself at Odyssey...
Join the team as our new Customer Service Representative!
Who We Are & Why We're Hiring
Odyssey Specialized Transport and Warehouse, offers flatbed trucking and warehousing services, respectively. Together, these subdivisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry.
Based in vibrant Portage, IN, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at:
About the Job:
The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.
In This Role, You Will:
- Ensure safe working conditions in office and adherence to OSHA regulations
- Ensure work space and office conditions maintain clean, professional appearance.
- Maintain databases to ensure accurate customer, vendor information is entered and current
- Build computerized distribution lists
- Create customer inventory activity reports
- Create and distribute daily warehouse reports of material to ship.
- Receive product into inventory; monitor inventory, report inventory levels to customers.
- Assess customer needs, answer incoming calls and address complaints
- Schedule all inbound and outbound truck and rail activities within the system(s).
- Schedule and confirm appointments as needed.
- Verify and confirm pick up and/or delivery of customer product.
- Dispatch orders, provide paperwork and instructions to drivers, and vendors
- Customer invoicing
- EDI/ ASN transmissions and tracking.
- Coordinate and communicate with warehouse employees, other departments and divisions.
- Record incidents, accidents, service failures, claims.
- Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
- Participate in meetings and on committees as requested
Qualifications
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Required:
- High School Diploma or GED equivalent is required
- Associate Degree in related field is preferred.
- One year work history in similar role and environment is preferred.
- Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute.
Location:
This is an in-office role based in Portage, IN.
- Job Family Operations
- Pay Type Hourly
- 725 George Nelson Dr, Portage, IN 46368, USA
Odyssey is an Equal Opportunity Employer and does not discriminate against qualified applicants with regard to race, color, religion, age, sex, national origin, disability, sexual orientation, genetics or veteran status. In addition to federal law requirements Odyssey complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. We offer a competitive compensation and benefits package. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.