DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Miami, FL

Division:DSV Road US
Job Posting Title: Supervisor, Operations, Road US
Time Type: Full Time

Summary
The Supervisor, Operations position is a key role for the DSV Road branches. They are responsible for coordinating with DSV Road Management to ensure efficient and effective processes and productivity for the branch and its operations. They provide efficient workflow tools and guidance including pricing approvals, negotiations to obtain the best rates and services available and also troubleshoot any issues that may be escalated to them by the team. They are responsible for ensuring the branch's house accounts are maintained and operating successfully, while continuously seeking additional growth opportunities with clients.

Essential Duties & Responsibilities

• Ensures the team's daily activities and responsibilities are completed successfully and timely.
• Assists both internal and external operators with system issues and inquiries, and arranges training sessions as needed.
• Provides volume spot quotes to customers, and books shipments as appropriate.
• Runs monthly reports to catch all booked shipments.
• Uses appropriate company tools to research LTL and Full truck load shipments.
• Oversees new customer on-boarding and set-ups.
• Creates and maintains documentation and processes for new and existing clients and their set-ups and/or changes.
• Maintains in-depth working knowledge of client and branch freight needs.
• Works closely with the DSV Road Management to establish KPI's measuring productivity and manages team daily reports.
• Works closely with the DSV Sales team to work thru new and existing opportunities for growth, and client relationship enhancements.
• Works with other department leads and/or mangers to achieve successful and positive partnerships and efficiencies.
• Leads carrier development initiatives, and the solicitation of freight opportunities with internal customers and external customers
• Assists operations staff in resolving settlement disputes with carriers.
• Performs and completes other duties or projects as assigned.
• Leads by example; motivates and supports co-workers, integrates, and promotes the DSV strategy into daily actions and interactions.
  

SUPERVISORY DUTIES

• Oversees the branch's Account Managers / Customer Service Specialist, Carrier Sales team members.
• Reviews and approves time off requests for Account Managers / Customer Service Specialist, Carrier Sales.
• Delegates and distributes workloads and/or duties as appropriate.
• Assess performance, conducts performance reviews, and suggests disciplinary action as needed and in coordination with the DSV Road Management.
• Assesses staffing needs, conducts interviews, and assists with hiring decisions in coordination with the DSV Road Management.
• Maintains a positive work atmosphere and leads by example.
• Ensures compliance with company policies, rules, and regulations.

Minimum Required Qualifications

Education and/or Experience

• Bachelor's Degree preferred in supply chain management/logistics/business administration/similar field, or equivalent combination of education, training, and experience.
• 3 years' experience with transportation operations or related experience.
• 2 years' freight brokerage experience.
• 2 years' experience managing teams

Computer Skills

• PC literacy is necessary
• Basic computer skills including Microsoft office proficient

Language Skills

• English (reading, writing, verbal)
• Spanish preferred (reading, writing, verbal)

Mathematical Skills

• Advanced mathematical skills for project development.

Other Skills

• Excellent verbal and written communication skills to compose routine to moderately complex letters, and to edit and proof business correspondences and reports.
• Able to present information to all levels of the organization, with the ability to function within a group dynamic.
• Ability to balance multiple duties at once and possess a high attention to detail.

Preferred Qualifications

• 5 years' of experience with an operations group or similar experience.
• 5 years' freight brokerage experience.
• 3 years' experience managing teams

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay is: $69,000 - $93,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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