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Supervisor, Claims Operations
Chicago, IL
Job Description
Supervisor, Claims Operations
POSITION SUMMARY
The Claims Operations Supervisor is responsible for various facets of the Refund, Prompt Pay and Disability departments, including inventory management of responsible departments. Provide guidance and direction to team members, as well as implement workflows, as needed. Act as the primary contact for handling and prioritizing any questions and issues from other departments and is responsible for staff management including training, development, coaching, quarterly and annual reviews.
ESSENTIAL FUNCTIONS
- Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent
- Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed. Enhance communication via effective, regular team meetings and employee one-on-ones
- Actively engage, coach, counsel and provide timely, and constructive performance feedback
- Monitor and track employee performance including but not limited to overall productivity, quality, schedule adherence, performance trends, attendance and time off, development opportunities and achievements
- Work closely with Manager to provide staff continued training and coaching initiatives
- Efficient and effective inventory management within Refund, Prompt Pay and Disability departments
- Identify ways to streamline and improve efficiency of workflows to ensure quality standards are not compromised and best practices are utilized
- Partner with department Manager, Recruiter and Human Resources to interview, select & hire qualified candidates to fill open positions
- Ensures quality effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement
- Conduct weekly team meetings with assigned team members to ensure tasks and projects are completed on time
- Ensure continuing efforts are made to cross train team members
- Work with department manager to identify and handle issues proactively
- Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed
- Actively engage, coach, counsel and provide timely, and constructive performance feedback
- Supporting other projects or tasks as assigned by management
EDUCATION
- High School Diploma with equivalent work experience required with college or advanced degrees preferred
EXPERIENCE AND SKILLS
- 3+ years' experience in a group health insurance and benefits environment
- Supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required
- Proficient with Microsoft Office Suite or related software. Must possess the ability to easily learn other data systems
- Excellent verbal and written communication skills with the ability to write professional business correspondence and procedure documents
COMPETENCIES
- Accountability
- Communication
- Action Oriented
- Timely Decision Making
- Building Relationships/Shaping Culture
- Customer Focus
- Remote
PHYSICAL DEMANDS
- This is a standard desk role - extended periods of sitting and working on a computer are required
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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