Pay Transparency Statement:

The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.

Position Summary:

Responsible for assisting in the support and delivery of all Company applications, specifically addressing level 2 and 3 escalated requests. Analyzes specific and complex business problems to be solved with applications. This role will assist in the identification and development processes and procedures within applications that are cost-effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.

Position Responsibilities may include, but not limited to:

• Support primary-use applications and functional areas in the Business Solutions team
• Act as primary Subject Matter Expert in 1-2 business functions such as Customer Service, Sales Order Processing, Accounting, Accounts Payable, Accounts Receivable, Centralized Data Management and Supply Chain or Inventory
• Develop, maintain, and continuously progress in knowledge of business functions
• Participate in the analysis and design of system solutions, providing assistance and direction to development teams, leveraging a standard SDLC model from Concept, Analysis/Requirements through Development, Quality Assurance, Implementation and Decommission
• Analyze impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews
• Understand and fully utilize ITIL-type methodology for responding to functional and technical issues, from incident management, assist in technical investigation to identify root causes, creating plans and mitigation for user processes
• Provide analysis and recommendations to consistently improve business processes and technology with analysis, providing both design and execution of training of customers, help desk personnel and system developers on new and existing processes
• Manage issues resolution with appropriate levels of urgency with customers, helpdesk personnel and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately
• Independently run small projects, leading application, infrastructure, and business resources utilizing the SDLC model
• Demonstrate self-confidence while showing respect and support to others
• Independently develop and nurture strong and appropriate relationships with business and technical partners as well as customers to advance system efficiency and overall IT perception and support
• Both domestic and international travel may be required
• Other projects or duties as assigned