What's in it for you?

We are redefining parking management and having fun doing it! To support our company's culture of investing in our people, we offer employees the following perks:

• Set Base Pay - $16.85/hour
• Part Time Saturday & Sunday 4:30pm - 12:30am
• Paid Training
• Growth Opportunities
• Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages immediately

THIS IS A PART TIME EVENING WEEKEND POSITION. This is a great opportunity to get some remote office experience. This would be an exciting side hustle with the possibility to lead to more opportunities.

The following programs are available to help support you as a LAZ employee,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

The Customer Care Agent provides exceptional customer service by answering inbound calls to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes troubleshooting and reporting issues. Principal Job Duties:

• Answer incoming calls in a professional and helpful manner.
• Remote position but you must come into the office once a month to update the computer.
• Be responsive and timely with correspondence and problem resolution.
• Display a patient and caring attitude to develop a rapport with the customer base.
• Use best practices to provide best in class customer service.
• Log call activity and enter call data/information into the tracking system.
• Support LAZ field operations.
• Other related duties as assigned.

Education:

• High school diploma or GED required.

Experience:

• Customer service experience required.
• Call center or phone experience preferred but not required.
• Parking industry experience preferred but not required.

Skills:

• Proficient with computers and phones.
• Excellent interpersonal, multi-tasking and organizational skills.
• Ability to communicate professionally and effectively on the phone while utilizing multiple computer systems.
• Quick and efficient typing capabilities.
• Demonstrates the ability to work both independently and in a team environment,
• Demonstrates the desire to always seek improvement growth.
• Ability to speak, read, and comprehend the English language.
• Bi-lingual abilities, including Spanish, are preferred but not required.

Physical Demands:

• Ability to lift, push and pull at least 10 pounds.
• Ability to sit, speak and type for prolonged periods of time.
• Training will be in office.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.LAZ Parking participates in E-Verify.