Everyone at Olin contributes to our Winning Model. We empower our employees to make a difference at work, home and in their communities. We celebrate and reward our diverse and innovative workforce that defines our future and contributes through leadership, engagement and productivity.

Join our winning team as aCustomer Support Representative inMcIntosh, AL.Additional locations may includeCharleston, TN and Downers Grove, IL. In your role as a Customer Support Representative, you will utilize timely and effective communications with customers and multiple businesses and functional partners to deliver exceptional service to customers, colleagues, and profitability to Olin. By building successful relationships, Customer Support Representatives pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. This role manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the correct product arrives at the correct time, under the correct delivery conditions, utilizing the correct equipment and with the correct accompanying paperwork to the customer.

In the event of a service failure, the Customer Support Representative initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence. The Customer Support Representative will determine the service and quality requirements of assigned accounts and coordinates all Olin activities to meet these requirements. The Customer Support Representative will be responsible for handling routine and non-routine order management activities, display customer advocate leadership, execute systems and technology requirements, demonstrate accuracy in order entry and problem-solving skills in managing complex orders. Raises awareness of CS Leadership to identified gaps or pain points in work processes, functional interactions, and management systems.

• Performs Order Management activities, handle routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading activities of the order process utilizing work process, business strategy, and best practice
• Manages customer inventory, using telemetry or other automated systems, with a high degree of accountability
• Manages customer accounts and is responsible for all customer needs and inquiries
• Realizes and anticipates how events and trends are likely to affect the customers' future needs. Leverages many internal resources to optimize customer orders
• Executes System and Technology requirements by executing complex work processes through multiple systems and technology including SAP, Rail Fleet System, Elemica, Telemetry, and Rail tools
• Provides product availability, specifications, and schedule information within established guidelines
• Optimizes freight, prevents pre-buys, and utilizes ship points and package size as well as logistics improvements
• Serves as a link between customers, logistics, sales, quality, technical services, and accounting to ensure responsiveness

• High school diploma or equivalent; Bachelor's Degree* in Business, Logistics/Transportation, Marketing, or related field preferred
• Minimum of 2 years of Customer Service experience
• Proficient in Microsoft Office Products; Proficient in the use of SAP/ERP systems preferred
• Outstanding customer service skills and sound judgment
• Effective time management and ability to handle multiple shifting priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to be on-call on a rotating basis
• Prior Olin experience in a relevant position preferred

Grow your career where you are rewarded and valued.

Who We Are
Since 1892, Olin Corporation has steadily grown to become the industry leader in both chemicals manufacturing and ammunition. The three divisions of Olin Corporation, Olin Chlor Alkali Products and Vinyls, Olin Epoxy and Winchester, employ approximately 8,000 global team members in more than 20 countries with customers in nearly 100 countries around the globe.

*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education or equivalent program from an international university.

Olin does not provide any form of sponsorship. We will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.