Major Responsibilities:

• Responsible for the maintenance of efficient and effective departmental operations
  • Ensures that the work schedule is planned, implemented, and monitored according to department policy.
  • Ensures the availability of necessary supplies and equipment.
  • Ensures that all emergency equipment and supplies are maintained and monitored per protocol and are utilized appropriately to meet all standards of care.
  • Coordinates the use of all information systems to ensure that data entry of patient information and charges is accurate.
  • Monitors and assesses department safety procedures to ensure patient, visitor, and staff safety.
  • Facilitates and ensures smooth coordination of department services with other departments.
  • Identifies internal and external customer needs and ensures provision of services to meet those needs.
  • Monitors and assures efficient utilization of human resources, supplies and equipment and other budgetary issues.
  • Coordination of selection process. Responsible for monitoring and assessing staff developmental needs to ensure competence including conducting timely performance reviews, coaching and counselling, staff meetings and dissemination of information.
• Collaboration with Clinical Specialist in the development and implementation of educational activities
  • Identifies individual/departmental education needs.
  • Provides training and/or arranges opportunities to address education needs.
• Responsible for monitoring and implementing Continuous quality Improvement initiatives
  • Develops and implements plans for corrective measures in conjunction with the Clinical Specialist.
  • Participates in interdisciplinary CAI teams.
  • Actively promotes and involves staff in the CAI process.
  • Identifies CQI project opportunities.
  • Collects, reports, and maintains appropriate data.
• Ensures compliance with all regulatory agency guidelines and standards of care.
  • Assists in developing methods for improvement of care as necessary.
  • Assists in developing and implementing department specific checklists and skills competencies.
  • Reviews and revises policies, procedures, and protocols for the department in conjunction with Clinical Director and Clinical Nurse Specialist.
  • Facilitates and monitors department QA activities by observation, report, and written documentation to ensure quality of care.
• Maintenance of personal professional growth and development
  • Develops goals for educational development with input from Clinical Director.
  • Attends workshops, seminars, and professional organization activities.
  • Serves as an active member on appropriate committees.
• Performs all job duties under the strictest Patient Satisfaction standards according to established policies and procedures.
  • Designs and implements "Patient Satisfaction" Education programs to include various customer service techniques geared towards a variety of ways in staff interface with customers (i.e. person, telephone, etc.)
  • Designs and monitors customer service standards via performance monitoring plans, performance indicators review of customer complaints and any other method in which the customers notify the department of their needs
  • Develops and implements "Patient Satisfaction" standards policies and procedures and assures that policies and procedures are up-dated as new techniques or services are implemented.
  • Coaches, counsels and provides; direction to registration staff regarding customer service issues and assures that appropriate feed back is given to department director and supervisor, as well as other registration staff management personnel

Licensure:

• Nurse, Registered (RN)

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties