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Supervisor, Claims Operations
Chicago, IL
Job Description
Supervisor, Claims Operations
POSITION SUMMARY
The Claims Operations Supervisor will be responsible for various facets of the Refund, Prompt Pay and Disability departments, including inventory management of responsible departments. Provide guidance and direction to team members, as well as implement workflows, as needed. Act as the primary contact for handling and prioritizing any questions and issues from other departments. Responsible for staff management including training, development, coaching, quarterly and annual reviews.
ESSENTIAL FUNCTIONS
- Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
- Work closely with Manager to provide staff continued training and coaching initiatives.
- Conduct one on one coaching and development sessions with team, collaborate with Manager on any areas of development.
- Efficient and effective inventory management.
- Identify ways to streamline and improve efficiency of workflows to ensure quality standards are not compromised and best practices are utilized.
- Partner with department Manager, Recruiter and Human Resources to interview, select & hire qualified candidates to fill open positions.
- Maintain employee work schedules, including assignments and training.
- Monitor all reports within department to ensure work is being handled timely and accurately.
- Conduct weekly meetings with assigned team members to ensure tasks and projects are completed on time.
- Ensure continuing efforts are made to cross train team members.
- Work with department manager to identify and handle issues proactively.
- Clearly communicate expectations provide employees with the training, resources, and information needed to succeed.
- Actively engage, coach, counsel and provide timely, and constructive performance feedback.
- Supporting other projects or tasks as assigned by management.
EDUCATION
- High School Diploma with equivalent work experience required with college or advanced degrees preferred.
EXPERIENCE AND SKILLS
- 3+ years' experience in a group health insurance and benefits environment
- Supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required.
- Proficient with Microsoft Office Suite or related software. Must possess the ability to easily learn other data systems.
- Excellent verbal and written communication skills with the ability to write professional business correspondence and procedure documents.
COMPETENCIES
- Accountability
- Communication
- Action Oriented
- Timely Decision Making
- Building Relationships/Shaping Culture
- Customer Focus
- Remote
PHYSICAL DEMANDS
This is a standard desk role - extended periods of sitting and working on a computer are required.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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