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Area Service Leader - Industrial Weighing Products
Chicago, IL
Job Description
Our Opening and Your Responsibilities
The job is responsible for the supervision of field service technicians delivering repair, installation, and calibration services at customer locations within the territory.
Essential Duties and Responsibilities.
* First line supervision and management of field service technicians
* Communicate and enforce company policies as they relate to field service personnel
* Review and approve technicians' work hours, overtime, vacation, and personal time
* Collaborate with the scheduling team to ensure that technician resources are being used effectively to meet customers' expectations and complete all work in a safe and timely manner
* Evaluate field technicians' ability to safely deliver a quality service product
* Develop personal and technical training plans for each technician
* Coach and mentor service technicians with the goal of improving customer service & communication skills
* React to customer feedback regarding the quality or timeliness of the service delivery
* Drive behavior and processes to improve the effectiveness of the field service organization as determined by the following KPIs: technician productivity, First Visit Fix Rate, Windshield/Wrench Time
What You Need to Succeed
Education & Experience
- Associates degree in business, operations management, or a technical discipline is preferred. Prior supervisory responsibility in technical discipline is preferred. Four to Seven years related experience and/or training, or equivalent combination of education and experience.
- Industry Experience Preferred, or in related Industrial Industries
Our Offer to You
- A company car with paid insurance for your work and personal needs
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our . If you'd like more information about your EEO rights as an applicant under the law, please click here.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
4 to 7 years
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