Under direct supervision, the Business Services Representative assists clients in locating appropriate employment opportunities and assists employers in hiring qualified candidates. Evaluates client/candidate placement and employability potential. This position serves both candidate and employer equally in all areas related to matching professional and skilled candidates with appropriate job opportunities.

Responsibilities

• The Business Services Representative will manage existing employer relations, develop new business relationships, and manage the applicant tracking, candidate screening, and submission process.
• The BSR will understand employer's needs and access necessary information to place clients/candidates in successful environments, When the need arises, uses business knowledge, collaborative approach, teamwork and insights about client/candidate skills to encourage client's retention and maintenance of the placement.
• Evaluates client/candidate marketability and submits appropriate candidates to employer. Sets up interviews and follows up with clients/candidates and employers after interviews.
• In cooperation with Employment Specialists, evaluates client/candidate potential, including resumes and interview readiness.
• Identifies appropriate job openings appropriate for clients/candidates through thoughtful use of existing agency job leads, cold calls, researching new opportunities and professional networking.
• Initiates face-to-face and phone contacts with potential employers to introduce and explain Agency/program services, describe clients served, and to learn about current job openings.
• Skills market clients/candidates to companies by cold calling employers to create new relationships and present talent for consideration. Takes job orders and responds to employer inquiries.

• Maintains accurate and updated records and files of employer and client contacts, including client follow up. Obtains and evaluates all pertinent information about each client/candidate, including employment restrictions and qualifications.
• Distributes job leads and shares pertinent information with staff.
• Carries out responsibilities in accordance with professional standards. Works cooperatively with co-workers and maintains collaborative relationships with Agency employees, clients/clients, and outside representatives. Where appropriate, demonstrates empathy and concern in client/client interaction. May represent Agency to external partners. Complies with all appropriate Agency policies and procedures including prescribed safety procedures.
• Other duties as assigned.