3690BR

Customer Service

Regular

Job Description

Responsible for supporting sales representatives and customers by providing information on availability of merchandise, prices, researching order issues, and entering orders into the SAP computer system while providing an exceptional level of customer service.

ESSENTIAL DUTIES

• Answer inbound calls and provide complete customer resolution.
• Troubleshoot and resolve internal and external customer issues as needed.
• Meet efficiency and quality goals established for the Customer Care department.
• Communicate with the Sales Team and customer base to obtain and process orders within SAP.
• Process return requests from customers and forward to appropriate Sales Representative for approval.
• Responsible for processing all paperwork relating to returns, orders, price changes, and adjustments.
• Communicate with Sales Representatives on the status of orders, sales, pick-ups, and credit issues.
• Effectively communicate both verbally and in writing to internal and external customers.
• Organize and maintain daily call plans, based on individual customer requirements.
• Retrieve and respond to messages via voice and e-mail as required.
• Furnish reference catalogs, current circulars or any product information to existing and prospective accounts.
• Perform other duties as assigned.

External Qualifications

Required: Bachelor's degree OR 2+ years experience in a call center OR equivalent combination of education and experience. Computer literate, experience in writing business correspondence and the ability to problem solve, multitask, and work efficiently in a fast paced environment.

City

Woodridge

State/Province

Illinois

Zip Code

60517

FLSA

Non-Exempt

Company Overview

Owned and operated by the Don family since 1921, Edward Don & Company is the world's leading distributor of foodservice equipment and supplies. Our knowledgeable sales representatives, unmatched product selection, nationwide distribution centers, and integration of new technology make us the chosen supplier to all types of foodservice businesses including independent restaurants, national chains, health care, hospitality, country clubs, schools and universities, government institutions, and foodservice management.

Edward Don & Company offers a comprehensive benefit plan which includes medical, dental and vision benefits; 401(k); paid vacation, personal/sick days and holidays; job training and development; life insurance; employee assistance program; flexible spending accounts; merchandise discounts and much more. EOE disability/veteran.