Essential Duties and Responsibilities
Act as the liaison between the client, the agency's client partnership team, delivery leads, and operations, in providing dealers and their advertising partners with the support and tools to help promote brand-enhancing advertising and effective fund utilization. Serve as the day-to-day CP operations contact and lead internal and external calls.
Be a mentor to the department and your team by identifying strengths and areas of opportunity, providing both positive and constructive feedback, and establishing career goals and monthly training opportunities to ensure that personnel are focused and motivated to reach the next level
Track and act upon group and team KPI's and team member performance. Write performance reviews and conduct weekly 1:1s. Manage PTO.
Manage a positive, proactive, operations and service-oriented team
Proactively communicate internally and externally to keep all key stakeholders updated on program progress and performance
Compile, analyze and distribute monthly, quarterly, and annual reporting and provide insights that will help inform clients and improve their channel-activation programs. Challenge your teams to do the same
Apply lean daily management principles and partner with global counterparts, to achieve and maintain productivity and quality standards.
Lead the establishment of workflows and team optimization across both US and global teams to ensure efficiency and that goals and SLAs are met
Anticipate internal hurdles and course-correct to prevent inefficiency in workflow
Create and distribute materials that support the delivery of high-quality work. May include presentations, project briefs, product demonstrations, industry best practices, case studies, and quarterly business reviews
Fully understand and lead co-op, compliance, and content management services
Fully understand program website(s) and tools for admin configuration and identify risks and enhancement opportunities
Perform quality-control checks at the payment/funding level with accountability to ensure accuracy and compliance with program guidelines
Lead team collaboration efforts through idea-sharing and brainstorming sessions
Maintain SOPs, clarification & exception trackers, and other account-related training materials
Support the development and implementation of department-wide initiatives
Identify additional opportunities where Ansira can grow with existing and new clients
Able to flex up or down in job responsibilities as needed
Requirements/Background
Bachelor's degree in business, communications, journalism, marketing, or related field. Some outside training/continuing education within the field may be needed
Fluent proficiency in written and spoken Spanish
3-4 years of agency management experience
Rebates and MDF program experience preferred
Multimedia digital expertise
Advanced understanding of industry trends and a passion for technological innovation
Advanced knowledge of programs and products
Ability to lead, measure success against goals, and challenge team members in an honest, open, and constructive style
Strong Math, written and verbal communication skills, as well as proven problem-solving and multi-tasking abilities
Deep Excel knowledge to assist with complex ad hoc reporting analysis (Power BI experience is a plus)
Ability to organize work, handle multiple tasks and meet deadlines of a multiple person team.
Ability to provide proactive, strategic thinking and thought leadership with the agency and to client
Strong financial acumen
Ability to pivot quickly and reprioritize work based on client needs
Exceptional client and customer service background
Comfortable solving conflict internally and externally
Experience with Microsoft Office applications including Word, Excel, Outlook, PowerPoint
A natural curiosity and an eager desire to learn