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Overview
Responsible for the daily tasks associated with OMBP consumer loan servicing, loan payment/payoff processing, collateral document administration, managing Department of Motor Vehicle (DMV) requests and handling loan account maintenance requests. Additionally, this position is the OMBP Lending Help Desk for Community Bank banking center associates and customer calls/emails.
Responsibilities
* Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities:
- Loan system and general ledger account reconciliation
- Resolve aged items in accounts
- Monitor and clear system rejects
- Perform limited variance analysis at the request of finance partners
- Initiate maintenance requests for general ledger accounts
- Posting of transactions to customer accounts
- Clearing items rejected from automated processes
- Perform maintenance to customer accounts
- Perform research
- Prepare and process general ledger entries
- Monitor ticklers and taking appropriate action
- Input and balancing batch work to the loan system
- Provide direction and guidance to more junior associates
* Responsible for the daily tasks associated with OMBP consumer loan servicing:
- Loan payment/payoff processing
- Collateral document administration
- Manage Department of Motor Vehicle (DMV) requests
- Handle loan account maintenance requests
- OMBP Lending Help Desk for Community Bank banking center associates and customer calls/emails
* Responsible for all manual payment processing for the four global regions of the OMBP environment
- Ensure that correct general ledgers are credited without error or delay
- Administration of loan collateral documents and DMV requests
- Make certain that documents are received correctly
- Paid/closed documents are sent to borrowers efficiently
- Process DMV requests per state requirements
Hours: Monday - Friday, 7:30AM - 4:30PM (full time onsite)
Location: 300 Convent Street, San Antonio TX 78205
This job posting is for the Overseas Military Banking Program (OMBP) operated by Navy Federal Credit Union. The position is located in San Antonio, Texas and will be supporting Navy Federal's contract with the Department of Defense to operate OMBP
Equal Opportunity
Qualifications
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:* Military Times 2022 Best for Vets Employers* WayUp Top 100 Internship Programs* Forbes 2022 The Best Employers for New Grads* Fortune Best Workplaces for Women* Fortune 100 Best Companies to Work For* Computerworld Best Places to Work in IT* Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.