The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
We are seeking a highly dynamic Director of Technical Services who will help lead teams responsible for cultivating our customers' success and has a direct impact on our company's growth.
We are looking to speak to candidates who are based in Austin or Chicago for our hybrid working model.
The Technical Services team is responsible for providing advice and support for MongoDB, the most popular next-generation database, in use across a wide variety of industries and use cases. The Technical Services teams that you'll manage at MongoDB are responsible for ensuring customer success in their use of MongoDB by applying strong problem solving skills, diverse technology experience, and knowledge of MongoDB products.
Position ExpectationsThe Director, Technical Services must have strong technical skills in order to understand the typical problems our customers have and to engage credibly with highly technical customer leaders. Our customers support highly strategic software projects which are mission critical to their organizations, and portraying MongoDB customer obsession is an essential part of this role.
The Director, Technical Services reports to the Vice President of Technical Services for the Americas and will be supervising the leaders of teams of technical services engineers in their region.
The ideal candidate will haveWithin 30 days
Within 60 days
Within 90 days
At 120 days and onward
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys., and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.