As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

PRIMARY DUTIES

• Prime mover for resolution of NAA Customer product quality complaints (30%).

• Processes returned goods requests (30%).

• Customer disputed AR and billing complaint resolution (30%).

• Other tasks as assigned by the Supervisor (10%)

• Prime mover for resolution of NAA Customer product quality complaints (30%).

  Logs and reviews product quality complaints (QN's) in appropriate ERP and matches to HBF sales order and material.

  Assigns task to appropriate NAA facility, commercial, and technical individuals for action.

  Assigns interested parties for notification (Credit, Customer Service).

  Inputs notes and actions taken for follow up and audit trail.

  Executes billing adjustments (credit memos) based on approved settlements or agreements reached with customers by commercial and legal teams.

• Processes returned goods requests (30%).

  Logs and reviews requests for product returns (QN's) in ERP System.

  Matches target products to an HBF sales order and material.

  Issues a Returned Goods Authorization (RGA) request to the appropriate internal client for approval.

  Assigns interested parties for notification (Logistics, Quality, Commercial Sales, Credit, Customer Service)

• Customer disputed AR and billing complaint resolution (30%).

  Reviews inbound customer complaints (QN's) to determine the validity and reason.

  Assigns tasks to appropriate NAA individuals for action in response to the QN. Assigns interested parties for notification.

  Follows up with the assigned parties for status updates and prompting for action if outside established timelines.

  Inputs notes into EQMS system and ERP as needed for each QN for follow up and audit trail.

  Executes billing adjustments (credit and debit memos) based on responses from internal stakeholders, discovery, support, and in accordance with established approval matrix.

  Determines and executes the appropriate distribution method for credit/debit memos-based AR status and customer history.

  Collaborates with Credit & Collection team to coordinate resolution of invalid complaints and application of billing adjustments.

• Other tasks as assigned by the team lead or Supervisor (10%).

  Train new users on Quality Notification process and the system in SAP or similar system

  Report status of current open QN's

  Collaborate with sales, credit, logistics, engineers, and others to resolve QN's

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognitions programs, health & wellness benefits, 401K contributions, paid time off and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.