Position Highlights:

• Position: Correspondance Representative
• Location: Skokie, IL
• Full Time
• Hours: Monday-Friday, standard business hours

A Brief Overview:
The Correspondence Representative is to perform the day-to-day correspondence activities within the SBO business location. Serves as part of a team of correspondence representatives at the SBO location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning along with indexing documents into the document imaging system. The Correspondence Representative should be able to adapt to change in priorities, work assignments, and other factors to ensure job expectations are met.

What you will do:

• Prepare file batches for entry into optical imaging system by removing staples, paper clips, duplicate forms and forms not needed.
• Prep documents ready to be scanned.
• Understand how to create/view/edit print image files.
• Produce legible, digital copies of documents for retention purposes.
• Index batches of data once scanned into the imaging system.
• Ability to analyze & notate system pertaining to a wide variety of documents which contribute to other departments within SBO.
• Ability to communicate effectively in writing as appropriate for the needs of the audience.
• Ability to process and handle confidential information with discretion.
• Index batches of data once scanned into the imaging system.
• Prep the account for the next step of the account resolution based on auditor or insurance carrier request i.e. request medical records, print itemized bills.
• Ability to analyze & notate system pertaining to a wide variety of documents which contribute to other departments within SBO.
• Ability to multi-task, prioritize, and manage time effectively.
• Escalate problem accounts to team lead or supervisor/manager to obtain additional guidance toward resolution of account.
• Ability to make independent decisions and judgments on routine procedural issues.
• Appropriately update patient accounts in Epic with provided information.
• Document account appropriately of actions taken.
• Review and analyze account history (and related accounts) to assist in resolution.
• Ability to make independent decisions and judgments on routine procedural issues.
• Ensure return mail status is removed from account.
• Other duties may be assigned as necessary to support other SBO departments.

What you will need:

• High School General Studies Required
• 1 Year of general office experience, required.
  And
• 1 Year of experience in a healthcare financial setting, preferred.
• Ability to use basic computer proficiencies. PC applications in a Windows environment, minimum, with MS Word and Excel, preferred.
• Ability to build positive working relationships within the immediate work group.
• Ability to constantly evaluate and prioritize workload.
• Ability to quickly problem solve and identify appropriate issues for escalation to team lead or team supervisor/manager.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options, including Domestic Partner Coverage
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit .

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website () to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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