Key Responsibilities

• Responsible for all incoming/outgoing mail services; receives, sorts and distributes all mail, packages, and office supplies daily, ensuring that all packages and accountable mail is tracked and signed for.
• Ensure timely, efficient, and effective mail sweeps throughout various floors
• Prepare all mail and packages properly with correct postage and tracking (where applicable); ensuring all international shipments are properly packaged and shipped to include a commercial invoice
• Research all undeliverable or unknown mail recipients
• Scan mail for recipients where applicable
• Respond to inquiries and customer service requests with professionalism and expediency
• Maintain inventory of all necessary supplies
• Keeps accurate records/logs of all incoming and outgoing mail and packages
• Perform regular inspections of workspace(s) to identify area/items/equipment/materials in need of repair, replacement, and/or upgrades
• Communicate effective and professionally through speech, email, chats, and phone
• Provides outstanding customer service at all times, without exception
• Other duties as assigned by management

Qualifications:

• HS Diploma or equivalency required
• Working knowledge of mail/distribution basics or office experience equivalent
• Working knowledge of Microsoft Products including: Word, Excel, Outlook, and Teams
• Must demonstrate exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills
• Must be able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Exhibits superior verbal and written customer service skills
• Maintains confidentiality while working with highly sensitive materials
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times