The Director of Global Control Tower Services is accountable for the global development of customer implementation and operational solution design programs. This role will be responsible for providing oversight of the Global support for the various verticals, Tech, Industrial, Automotive & Retail from an operational perspective. The role will also develop the proper document repository for all global and regional for the Control Towers, Work Instructions. Supporting the Global & Regional standardization of all supporting functions and processes. The Director of Global Control Tower Services will support Airfreight, Ocean Freight, Road Freight, CHB, Contract Logistics etc. In addition, this role will be an advisor to all country and regional profit and loss owners.

Oversee all global operational processes and governance controls for the 4 verticals by; collecting and analyzing of customer feedback to guide business, developing client retention and growth plans and strategies for developing profitable business with assigned accounts, and analyzing and assessing problems within the regions' processes, using data from internal and external sources
1. Design, develop and deliver transactional level reporting for Regional & Global vertical customers operating within the Global Control Towers
2. Develop key performance indicators (KPIs) & service level agreements (SLAs) to support Regional & Global Control Tower Operations
3. Develop and steward continuous improvement methodologies in key areas of service and growth for the country and regional owners.
4. Exhibits excellent leadership and influencing skills; ability to build strong business partnerships both externally and internally.
5. Provide operational guidance to country P&L (profit & loss) owners with respect to job costing related activities.
6. Other duties and responsibilities will be assigned as business demands deem necessary.

Education Qualifications

• Bachelor's Degree in Business Administration, Business Management, Information Technology, or any related field Required

Experience Qualifications

• 15+ years experience in Transportation & Logistics Required
• 5+ years experience in supply chain technology field Required

Skills and Abilities

• Good interpersonal and collaborating skills
• Knowledge and understanding of internal controls
• Power BI
• Strong organization skills.
• Experience managing a data governance budget.
• MS Office Suite of products.
• Excellent presentation and negotiation skills.
• Ability to work in a high volume environment
• Advanced Computer Skills
• Proficient in Microsoft Office programs.
• A proven record of successful cross-functional teamwork
• Background in project management, implementation, and change management.
• Ability to work in both a team and self-managed environment.
• Must have excellent interpersonal skills and customer service skill
• MS business suite/TMS/AS 400
• Knowledge of international air, ocean, and customs brokerage processes
• Demonstrated leadership abilities and strong business acumen.
• Cargowise TMS experience, strongly preferred
• Ability to multi-task with strong attention to detail
• Strong communication, business development and relationship management skills.
• Knowledge of professional services companies and business models.
• Ability to interact comfortably with internal teammates in various roles and levels across the organization and enforce compliance requirements.
• Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies.
• Formal quality experience required (ISO 9001, Lean, and/or Six Sigma)
• Balance between Global and Domestic regulatory and compliance needs.
• Proficient in MS Word, Excel, and other MS Office software.

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• global organization in a matrix structure

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America's-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground, and rail-on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.