Purpose of the Job

The Gift Card Business Operations Manager will be responsible for incubating and project managing business initiatives for our client's Retail Payments and Activation team. This person will serve as the connective tissue to gather all necessary functional information in putting together business cases to support the OKRs of the business.

This is a collaborative role that will work cross-functionally to drive business initiatives with the end goal of expanding payment access to users of our client's app store. You must have exceptional communication, organizational, and time management skills and be comfortable with ambiguity and juggling multiple tasks while meeting strict deadlines. At the same time, you should have a bias for execution and a high level of creativity and drive to constantly improve your area of responsibility. You must be comfortable communicating across cultural, country and time-zone boundaries.

This will be a hybrid position based in Mountain View, CA for local candidates or remote in the United States.

Key Responsibilities

• Project manage business development initiatives with cross-functional partners and business teams
• Handle documentation, action items follow up and closure
• Develop detailed work plans for projects and execute on work plans to deliver business goals
• Collaborate with internal and external stakeholders
• Conduct thorough research on business opportunities and structure findings into presentation format
• Bi-weekly call management - setting agendas, managing calls, taking notes and driving action items with owners
• Quarterly/Semi Annual Business Reviews - scheduling, coordinating feedback from internal and external partners, gathering key business performance metrics, and delivering reviews to leadership
  
  

Knowledge, Skills, + Experience

• BA/BS degree or equivalent practical experience
• 5+ years experience in project and partner management
• 3+ years managing complex cross-functional projects
• Demonstrated experience using Microsoft Office and Google Workspace (Sheets, Docs, Slides)
• Experience with presentations and developing business plans
• Strong partnership with the regional teams with technical capability, stakeholder management and strong communication skills
• Proven organizational skills with attention to detail.
• Critical thinker/problem solver who can identify the root cause of issues and make data driven decisions
• Flexible to participate in business meetings in different time zones
• A team player attitude, and can easily handle multi-tasking between shifting priorities
• Outstanding interpersonal skills and customer service instincts to manage multiple stakeholders and clients
• Result-oriented to deliver key insights and impact to the team
• Familiar with the contracting process, negotiation, and working with Legal
• Business analytics, quantitative modeling experience
• Knowledge of gift card and/or payment industry is a plus
  
  

For California applicants : The salary range for this position is $ 80,000 to $ 100,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, certifications and work location. This range may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus targets, benefits and/or other applicable incentives.

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.

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