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Position Title:
Customer Service Associate, Seasonal, BookstoreJob Description:
POSITION TITLE:Customer Service AssociateSTATUS: Part time/Seasonal (No SURS)
DEPARTMENT: Bookstore
DIVISION: Administrative Services
CLASSIFICATION: Non-exempt
UNION:Non-union
REPORTS TO: Manager, Bookstore & Auxiliary Support Service
PLACEMENT: Temporary/Seasonal
MINIMUM PAY RATE: $13.00 per hour
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
This is an "hours as needed" position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore. Provides excellent customer service and assistance as necessary and directed. Receives payment, makes change accurately and obtains credit authorization as necessary for retail transactions. Assists with cleaning, organizing and stocking retail shop, setting displays, and inventories. Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Provide excellent customer service to all Bookstore patrons.
2. Operate cash registers, process cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, etc.
3. Receive and direct customers, answer telephones, handle all inquiries, complaints, and other customer service functions.
4. Create store product records in BookLog POS system for new merchandise. Work with multiple database systems: BookLog, Colleague, WorkDay, MS Office, e-commerce online ordering software, and other bookstore related software.
5. Handle merchandise from dock to shelf including POS data entry.
6. Process online/phone book orders including packaging & shipping and maintain related records.
7. Assist with physical inventory throughout the year.
8. Assist with merchandising/display of books and all merchandise in store.
9. Assist with general maintenance of store.
10. Assist at all campuses as needed during the year.
11. Perform other duties as assigned.
MINIMUM QUALIFICATIONS
1. High School Diploma or equivalent.
2. Self-motivated, energetic team player with multi-tasking abilities.
3. Basic math aptitude and strong written/oral communication skills.
4. Ability to operate basic office equipment including PC/cash register.
5. Schedule availability must include morning, afternoons, evenings and extended hours during rush.
6. Must be available to work required weeks and all store hours during rush periods.
7. Ability to quickly learn new processes and procedures.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
PREFERRED QUALIFICATIONS
1. Previous retail experience.
2. Cash handling experience.
3. English and Spanish verbal and written communication proficiency.
4. Demonstrated multicultural competence.
PHYSICAL DEMANDS
1. Ability to lift up to 50 lbs.
2. Ability to stand for extended periods of time.
3. Ability to travel between campus locations.
WORKING CONDITIONS
* Duties performed in a usual retail and office environment as well as a warehouse setting and shipping/receiving dock area.
Full Time/Part Time:
Part timeUnion (If Applicable):
Scheduled Hours:
0ANTI-DISCRIMINATION STATEMENT
Joliet Junior College is committed to maintaining an environment that is safe and free from discrimination, harassment, and misconduct on the basis of sex, which includes sexual orientation or gender-related identity. The College prohibits sexual harassment, sexual assault, sexual misconduct, stalking, and relationship/dating violence has put measures in place to ensure a safe and healthy educational and employment environment, and meet legal requirements in accordance with: Title IX of the Education Amendments of 1972 (Title IX), which prohibits discrimination on the basis of sex in the College's programs or activities; relevant sections of the Violence Against Women Reauthorization Act; Title VII of the Civil Rights Act of 1964, which prohibits discrimination on the basis of sex or sexual orientation, including gender-related identity; and the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), which requires timely warning to the community of certain immediate threats.