THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Emergency Homeless Assessment and Referral Center

POSITION DESCRIPTION

POSITION TITLE: Facilities Manager

LOCATION/DEPT: Shield of Hope

REPORTS TO (TITLE): Program Director

FLSA CATEGORY: Exempt

STATUS TYPE: RFT

OUTCOMES

The Facilities Manager will ensure a safe working environment for all associates and be responsible for the upkeep of all property and equipment. Further, this position will direct the maintenance staff to ensure optimal functioning of multiple facilities.

ESSENTIAL DUTIES AND RESPONSIBILTIES

1. Administration
   1. Oversee the scheduling, maintenance and monitoring of all heating, ventilating, air conditioning, water, electric and other systems to ensure efficient operations.
   2. Review price quotes for the procurement of parts, services and labor.
   3. Inspects facilities or reviews inspection reports, to determine repairs, replacement, or improvements required.
   4. Coordinates office moves and office construction with other internal departments.
   5. Reviews reports of expenditures for previous fiscal year and propose improvements to facilities in order to prepare budget estimates for upcoming fiscal year.
   6. Coordinates the purchases of building and maintenance supplies, machinery, equipment, and furniture with the Corps Officer.
2. Safety
   1. Ensure compliance of safety procedures and maintain preventative maintenance procedures.
   2. May direct contracted projects to ensure adherence to specifications.
   3. Work to coordinate safety meetings, and injury and illness reports.
3. Supervision
   1. Supervise and coordinates activities of personnel involved in repair and maintenance of facilities, building and equipment to maintain a clean and organized environment, minimize interruption and improve efficiency.
   2. Administer the work assignments for technicians, vendors, and contractors.
4. Other Duties
   1. Compile and maintain a comprehensive and current technical reference library, work records, tool and spare parts inventory and status report.
   2. Places routine office supply orders with local vendors.
   3. Due to the timing of maintenance requirements, some evenings, weekend, and holiday hours will be required. On call 24/7 via phone/email.
   4. Provide assistance with special events including Angel Tree and Red Kettle Campaign.
   5. Participate as part of the Shield of Hope management team in discussing issues and giving input relative to assigned department.
   6. Participation in seminars, workshops or classes as needed to enhance skills or knowledge in facilities management.
   7. Establish and maintain consistent office hours and will be available at other times for all activities pertaining to this position or required by the Program Director.
5. All other duties as needed.

REPORTING RELATIONSHIPS

This position reports to the Program Director.

This individual supervises members of the Facilities and Maintenance department.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PEFORMANCE MEASURMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, timeless and accuracy of accomplishing assigned goals will be reviewed and an evaluation of how effectively service is provided.

An evaluation of how effectively staff responds to the services being provided will also be done.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE

• High School Diploma and courses or seminars in facilities management and safety.
• 3 years of facility management experience which includes interaction with vendors and the purchasing process.
• 2 years supervisory experience.
• Proficiency in mechanical, electrical, plumbing, basic carpentry, kitchen equipment and refrigeration, with knowledge and or ability to learn HVAC.
• OSHA certification a plus, but needs experience with coordination of OSHA, safety and training issues in compliance with federal and state laws.
• At least 2 years experience as a licensed driver (CDL license preferred).
• Valid Driver's license/MVR clearance.

COMPENTENCIES:

• Willing to promote the mission of The Salvation Army.
• Must be able to safely drive a vehicle within the requirement of the law.
• An ability to maintain some documentation.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.
• Organized with excellent attention to details.
• Ability to manage multiple priorities with excellent follow-through to meet deadlines in a fast paced environment.
• Ability to operate in a physically strenuous environment with heavy lifting, climbing, etc., on a daily basis.
• A positive, respectful and professional attitude.
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of staff and associates.
• Ability to build and maintain relationships with customers and internal staff.
• A flexible style that also displays a willingness to learn.
• A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
• The flexibility to act autonomously while adhering to and enforcing all departmental and organizational policies and procedures.
• Proficient in problem solving techniques with strong customer service and interpersonal communication skills.
• Maintains excellent communication with staff and employees regarding all aspects of their duties.
• An extensive knowledge of the principals of facilities management.
• A "hands on" knowledge of how to effectively work with diversity in the workplace.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Program Director and Assistant Director informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light to moderate physical work.
• Must be able to walk up two flights of stairs and lift up to 70lbs.
• In order to successfully perform the essential functions of this position, the employee is regularly required to move and transport donations, operate a vehicle and use standard maintenance equipment.
• The work environment for this position includes a residential and outdoor environment with a low to high noise level.
• May work in inclement weather.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.