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Job Summary:

Job Responsibilities:

• Supervises, coaches and manages performance of team of Campaign Planners
• Supervises process and workflow of incoming campaigns based on clients' inventory requests
• Monitors incoming requests and assures adequate workload distribution for planning teams
• Tracks campaigns (orders) and ensures processes are operating efficiently through dashboarding
• Manages daily email work queues
• Manages quality control dashboard
• Assists with documented ad implemented processes and procedures
• Provides support to internal and external clients and resolves client issues and complaints
• Documents defects to improve team's performance
• Provides ongoing coaching and opportunities to learn and correct errors
• Manages resourcing schedules (vacations, sick time. etc.)
• Other projects as assigned

Job Qualifications:

Education and Certifications

• Bachelor's degree preferred, or equivalent combination of education, training, experience, or military experience

Work Experience

• 4+ years' experience working in an advertising sales, client services, or agency environment and supervising a team preferred.

Skills

• Ability to assess workload and develop metrics
• Ability to coach and develop a team
• Ability to work in a team environment
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Competencies

• Business Perspective: Using an understanding of business issues, processes, and outcomes to enhance business performance
• Attention to Detail: Working in a conscientious, consistent, and thorough manner
• Time Management: Uses time effectively and efficiently, concentrates on the most important priorities.
• Data Literacy: Using data to gain insights, solve problems, and inform decisions.
• Problem Solving: Identifying problems and the solutions to them.
• Achievement Orientation: Focusing efforts on meeting challenges and achieving high quality results consistent with the organization's goals.
• Client Focus: Providing service excellence to internal and/or external clients.
• Collaborating with Others: Working together with others in a cooperative and supportive manner to achieve shared goals.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• Employee must have the ability to lift and move items up to 20 pounds
• Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature-controlled office environment

Location

Position Type

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Clickhere to learn about E-Verify.

Current employees and contingent workers click to apply and search by the Job Posting Title.