Location: Schenectady, NY

As a Billing Specialist, you will support the processing of financial transactions in a timely manner including submitting invoices, uploading invoices to customer portals, reporting on and managing the billing backlog, and providing support to team members.

Main Responsibilities

• Create and deliver invoices, adhering to a customer's preferred Accounts Payable medium.
• Ensure accuracy of customer invoices through a Quality Assurance process.
• Own billing backlog reporting
• Work with internal and external stakeholders to resolve disputes and payment issues.
• Strive for personal and professional growth.
• Comfortable navigating multiple customer portals.
• Submit and follow up on notes and estimates in customer portals to ensure that invoices are entered quickly and accurately.
• Answer inbound requests from multiple email boxes.
• Be proactive and Execution Focused.
• Build and maintain strong end-to-end partnerships with key stakeholders to drive project resolution.

Minimum Qualifications

• 1+ Years in billing or other relevant experience.
• Specific experience with service and inventory billing preferred.
• Intermediate skill in Excel.

Preferred Qualifications

• Bachelor's degree in business, accounting, or finance preferred.
• Strong organizational and time management skills with ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions.

• Superior interpersonal skills: ability to build strong working relationships with customers, division management, field personnel, peers, 3rd party partners.
• Self-motivated and both detail and process oriented
• Analytical and problem-solving skills with a proficiency in Microsoft Office Suite software (Excel, Word, Teams, Outlook), workflow software, and ad hoc reporting tools and databases.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.