The Senior Manager is responsible for establishing and consistently improving the vision, strategy, and execution of the IT VMO to maximize the value of JAX's partnerships. This role drives VMO capabilities as an enabler of innovation, transformation and thought leadership while enabling total cost transparency. In addition, this role drives agility into vendor operations to increase revenue, profitability, and growth while ensuring vendor costs and services are efficiently managed and IT vendor risk is appropriately mitigated. This role stays abreast of emerging and changing practices, technologies, regulations, and policies. This role requires global IT-related experience in multiple areas including leadership of matrixed teams, procurement, contract management, budget, finance, and outsourcing relationship management. This role reports administratively to the Director, Office of Procurement within the Office of the Corporate Controller, with additional "dotted line" reporting to the Chief Information Officer (CIO).

Key Responsibilities and Essential Functions

• The Senior Manager is responsible for establishing and improving of the vision, strategy, and execution of the VMO to maximize the value of JAX's partnerships
• The Senior Manager drives VMO capabilities as an enabler of innovation, transformation and thought leadership while enabling total cost transparency
• Additionally the Senior Manager drives agility into vendor operations to increase revenue, profitability, and growth while ensuring vendor costs and services are efficiently managed
• The Senior Manager has significant global IT-related experience in multiple areas including leadership, procurement, contract management, budget, finance, and outsourcing relationship management
• The Senior Manager stays abreast of emerging and changing practices, technologies, risks, regulations, and policies
• Leads executive quarterly business reviews with business stakeholders and vendors.
• Leads collaboration with business stakeholders and vendors to establishes vendor performance measures, drives vendor performance aligned with strategic objectives of the vendor relationship, deliverables, and accountabilities.
• Resolves escalated issues and escalates significant issues to Sr. Leadership and vendors
• Leads and administers the contract renewal process including renewal dates, service changes, required approvals and replacement and termination processes
• Utilizes JAX standard processes and tools to manage and control vendor related documents such as policies, procedures, and compliance documentation related to IT governance, new vendor intake processes and major sourcing programs and vendor negotiation.
• Define technology sourcing and vendor & contract management strategies for IT products, services, solutions and digital platforms aligned to business unit objectives and priorities
• Oversees VMO activities, providing single point of contact between business stakeholders and vendor, ensuring that stakeholders deal with vendor within the terms and conditions of the contract, and that all communications between vendor and stakeholders take place effectively, efficiently and in a timely manner.
• Consults on high-impact contract development and negotiation with vendors.
• Actively trends performance and resource gaps relative to service level agreements and leads cross functional teams to implement corrective actions aligned with best practices.
• Actively monitors vendor risk mitigation and ensures and understands how emerging risk trends are actively addressed by vendors
• Ensures vendor contracts and agreements meet compliance requirements and vendors adhere to corporate policies, data privacy and other legal and regulatory requirements.
• Leading and working in a direct and matrix organization, driving collaboration across businesses and functions
• Coaches and develops high-performing, cross-matrixed team of professionals who contribute to the VMO's efforts
• Challenge the status quo and facilitate different perspectives to drive solutions
• Able to manage large work efforts and coordinate distributed teams
• Able to create integrated partner models

Knowledge, Skills, & Abilities:

• Bachelor's degree, Master's degree preferred
• Purchasing and Supply Chain Certification from the Institute for Supply Management (ISM) or the Chartered Institute of Procurement & Supply (CIPS), or equivalent certification is preferred
• 15+ years of Professional experience with 7+ years in IT vendor management and procurement experience.
• Solid understanding of JAX organization & strategy, service delivery footprint and signature capabilities
• Solid networking across business leadership teams and functional leadership teams.
• Experience in managing stakeholders across functions and locations.
• Understanding of applicable methodologies and program/project management capabilities and JAX approach to such methodologies
• Innovative capabilities, agile mindset requiring strategic thinking and foresight.
• Challenge the status quo and facilitate different perspectives to drive solutions.
• Capable of working in a direct and matrixed organization, driving collaboration across businesses and functions.
• Able to manage large work efforts and coordinate distributed teams.
• Strong interpersonal, negotiation, communication, conflict resolution and problem-solving skills.
• Exceptional analytical skills with a demonstrated ability to analyze financials (capital and expense) as well as internal and external costs.
• Able to demonstrate knowledge in multiple partner verticals, such as finance, supply chain, and technology.
• Able to create integrated partner models.
• Able to solve organizational problems, articulate views/roadmaps for future development, and understand the interaction between infrastructure, operations, and development.
• Strong ability to translate stakeholder requirements into technology sourcing practices and business outcomes
• Strong presentation skills and the ability to articulate complex concepts to cross functional audiences.
• Strong ability to apply internal controls, risk mitigation strategies and ethical practices.
• Experience of CLM & vendor management platforms is highly desirable.

Pay Range: $111,488 - $186,656 based on total prior years of related experience

About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California),Japan andChina. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visitwww.jax.org.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.